Hope all is well at your end. I am not doing so well, as you could see from the below paragraphs, after experiencing yet another bad commute on your trains, prompting me get on the computer and write you a letter at this ungodly hour.  As a resident of the DC metro region, like millions of others, I have been commuting from a Maryland suburb to the District.  Like many of your riders, I take the metro five days a week commuting on the Red Line and Green Line and almost always enjoyed the convenience of the commute.  Except, there are those occasional days when I experience some discomfort, not one of the minor kind.  The kind that makes you wonder how on earth a human being with a wee bit of logic can do such a dumb thing.  The kind that defies logic! Oh, the human beings I am referring to are your train operators, who in my humble opinion are the primary carriers of your service-oriented message – Metro cares!

A Fitting Message Found On Metro!

Unfortunately, this evening was one of those days that I simply came home wondering if you or your staff will ever “get it”.   I mean, get the message that the trains are actually operated for the very people who pay for a service that you offer. Let me walk you through what happened so that you will somehow try and make sense out of why such a thing can happen repeatedly.

After a long stressful day at work, I arrived at the Gallery Place/China Town station hoping to catch the Redline to Shady Grove that (usually) arrives just about 9:23PM.  See, I told you I am a regular commuter, evident from the memorized train timings!  Back to the story again.  When I arrived at the platform towards Shady Grove, I saw a ton of people, most of whom were Hockey fans returning from the Verizon Center after watching the Frozen Four (the NCAA Mens Hockey Tournament Semi-Finals).   As you can imagine, the platforms were pretty crowded and the train was approaching.  Guess what!  Today, your over enthusiastic train operator decided to give a lot of the Washingtonians a free workout on the platform and pulled way past the usual position.   The 6 car train that arrived overshot the target and went past the point from where I normally board ( FYI, I normally board the middle doors on the 2nd last car).   I am sure you can imagine the helter-skelter that ensued when this happens.  The flood of people who were standing in positions where the last car will usually stop all started running with hopes of somehow making the train and getting home in a decent time.

Little do they know that the “wonderfully trained” operator of the train was in a great hurry to close the darn doors of the already crowded train that just arrived.  Before the last passenger disembarked (an older lady) who was supposedly awaiting her turn to step out, your operator thought he waited long enough and proceeded to signal his intentions to close the door with a “Doors Closing” chime! Panic ensues as the people waiting to board rushed in and the poor old lady was trying to get off the train.  Thank god she somehow made it out alive.   But many of us who were waiting on the platform were left wondering what on earth could push a your train conductor to close the doors knowing all well there are a lot of people waiting to board the train. Oh you know what, there was still so much empty space inside the train cars as most of the passengers got off at the station in question.

Now things got a little more interesting.  After the doors chimed and only a four people have gotten in through that last set of doors in that last car.  Mind you that the case was very similar in almost all the cars as far as the eye could see ( I am not too tall to see all the way to the other end of the train).  With only four people inside and at least 60 people waiting outside to get in, the driver decided to show some courtesy and opens the door briefly to allow for a passenger whose bag was stuck half-way through the door as he got on the train.  Let me ask you to guess how “brief” the window of opportunity was for that poor customer of yours to retrieve that bag?  ONE SECOND, I kid you not!

Some of the passengers who got on the train, including a couple of Mr. Hercules types, summoned all the strength in the world to hold the set of doors that had one mission – SHUT/CLOSE! In the fight between man and machine (operated by a mad man who gets paid by these commuters), the men had a brief victory, which allowed a bunch of more people to get on the train.  With swelling crowds on the platform and the next train arrival showing 12 minutes later, you can see the anxiety-laden faces of people go into further panic.  This tug of war between your train operator (who lost his mind when he arrived at Gallery Place) and the brave commuters (who were hell bent on adding a few more people to your train cars to make it worth your while to operate them at a cost/benefit ratio that somehow can justify you next round of federal funding) continued for a few more minutes.   As you see, we are simply trying to help you move more people in the limited amount of time we get to use your trains.

The story was the same when the train arrived at the next stop – Metro Center, which thankfully was not so crowded but the tug of war continued to happen with the bunch that was trying to get in.  I am not sure how many of your customers returned home with bruises & scars that can rival those of a soldier fighting to save this country in a Iraq or Afghanistan.   Unlike them, we are not trained to fight and have no “weapons” to protect from your agressive train operators.  Somehow we all managed to get home without having any major casualties in the war on Metro train this evening.

Well, this is just a sample from a day that is not very unusual.  I have seen this happen many times in the past and I witnessed and participated in this today.   Let me tell you that I do enjoy those days when you get some courteous operators who are patient enough to wait for the customers to board and show up for work with an attitude that says “customer is my god”.  If you really like to hear this, I am a transportation expert myself (hence the name TransportGooru) and I am here to offer you a friendly tip or two — purely from an expert/customer point of view. Let’s now discuss the “potential; solutions to this recurring problem:

1.  Train your operators to understand that they work for people who pay to get around safely, not just swiftly.  Safety is paramount for everyone involved – not just for the Metro operator who stands well shielded in his hardened aluminum cocoon.

2.  Run more trains on days (not all day but at least at for a couple of hours before the games start and after they end) when you know there is a game or a major event at one of our area’s sport arenas/centers.  This should be very easy to do by coordinating with the organizers of such events (Verizon Center, Nationals, etc).  BTW, you guys did an amazing job during the Cherry Blossom Festival.  Kudos!

3.  Deploy your highly trained & poorly paid police officers who always help immensely in dealing with such issues.  I have seen on many occasions people are lot more obedient and well behaved when the officers are on the platform during such “rush” hours after the game.  They also help your train operators to understand that the passengers need time to get on the train.  If this would be a surprise for you, the above mentioned situation never happened in all these years when I took the train when the police officers are standing next to the trains at Galley Place, regulating the flow of passengers into the vehicles.  I think your officers have some “fear” of getting arrested when they see police, because they do their job pretty well without screwing up.

4.  If you think all the above solutions are not good, for Pete’s sake add a couple of cars on trains that arrive that time. Make it an 8 car train so that we have more doors to board and we don’t have to run a marathon on the platform to get close to the train.   I did learn today that you are going to run 8 car trains on Red and Green lines when a bunch of train cars get delivered.  Its about time you did this as you realize we are an active bunch in the DC area and there is always something to do around the town.  We consider you to be the best option to get around from point A to point B, without polluting the environment or making some petro-terrorist nation richer by shelling for gasoline to drive our sexy cars into the City.

5.  If possible, conduct a psychiatric evaluation of your current train operators, all of them, and re-train those who are borderline psychotic/neurotic.   Before they injure someone or mangle some human body part, they be told that it is inappropriate to operate a vehicle in the above described manner.  If it does not change, you may very soon have to print the following message on your Tickets:  WARNING: RIDING METRO IS INJURIOUS TO HEALTH.  WE ARE NOT RESPONSIBLE FOR YOUR LOSSES OR BODILY HARM WHILE ON THE METRO SYSTEM BECAUSE WE DON’T KNOW WHAT WE ARE DOING IN OUR JOBS.

6. Your hiring and training policies need to be revisited if the situation persists or deteriorate any further (which is highly unlikely as I already saw your staff hit the rock-bottom this evening with such appalling behavior.  It can’t get any worse than what it is now).

7. The final suggestion:  If you can’t fix it, just accept the failure and simply walk away.  Some of your customers have done that – they are resigned to the fate they suffer in the hands of your egregious operators and have decided to move on to alternative modes of transportation (read as personal vehicles a.k.a. cars, mopeds, bicycles) and happily driving around polluting the air that you and your children breathe.   If you want these people to return to your system, you have to correct these above mentioned deficiencies.. Or at least show them that you are making a sincere effort to do that.

If you still think none of the above suggestions are agreeable and you would still like to justify what your operator did is the right thing and there was a very good reason for doing so, please feel free to call me and explain what that reason would be.  Because, I am already close to being “insane” trying to find a logic/reason for how a train/system could be operated in this fashion.  Where I grew up, such a thing would be STOPPED and REEVALUATED COMPLETELY BEFORE IT IS DEEMED SUITABLE FOR SAFE OPERATION.

Before you tout the safety records of your system in yet another forum and plead your case for additional funding, I recommend you to prove to the general public that you and your staff are capable of running a system safely, smoothly and efficiently.  Safety doesn’t always mean prevention of fatalities. It can also be interpreted as prevention of loss (of limbs & other body parts) to your customers. It is a shame that no one has challenged you before and I am glad to do so with this open letter. Or may be it happened and you/your predecessors simply ignored it.

Above all, you have to understand that all your good deeds may simply be ignored when a passenger on your system experiences something so disastrous of this kind.  You and your staff are working hard all year and try to project a positive image to our city’s visitors and residents.  But the actions of a dumb few in your crew negate all the good things you accomplish or try to accomplish within your means.

Alright!  I probably sucked away a good chunk of your time reading this letter (which by now qualifies for the world’s longest complaint letter ever). Now, I’ll allow you to get back to fixing things around the Metro.  In the meanwhile, if any of the above mentioned items or issues are hard to understand or difficult to reason with, please feel free to write to me.  I’ll be glad to spend a couple of my hours to visit you and chat with you (very cordially, as you seen above) over a cup of coffee. Of course, I’ll pay for your coffee too and show our loyalty and generosity towards someone who has a keen interest in our commutes a pleasant one!

Look forward to hear from you soon. Take care, and enjoy a wonderful weekend!

Sincerely,

TransportGooru@gmail.com

(Signed on behalf of the all the suffering metro riders)

P.S: Apologies for the erratic spelling and any/all grammatical flaws you may have encountered.  It is too late to proof-read but I am sure you are a smart man who is capable of looking past the mistakes and understand the “gist” of the letter, which is:  Your service sucks!  Help us, please!

(Source: Transportation For America; CNN via Youtube)

As painful transit cuts cripple more and more agencies across the country, major national networks are gradually tuning in to the story and seeing just how bad things are. CNN is the latest to cover the transit cuts phenomenon that’s wreaking havoc on the largest and smallest of our public transportation systems.

In a four-minute segment last week, CNN used Transportation for America’s handy map — which we created to document the 85 communities that are being forced to either cut service, increase fares, or lay off workers due to budget crises at the local and state level — and took an in-depth look at some of the impacts of cutting back public transportation at a time when Americans are riding transit in record numbers.   This peice on transit is part of CNN’s “State of the Union,” in which host and chief national correspondent John King goes outside the Nation’s  to report on the issues affecting communities across the country. 

 

At one stop Wednesday, a handful of developmentally disabled passengers boarded outside a local facility where they work. One told CNN she optimistic “something will get done about it” but said she isn’t sure how she is supposed to get around after Friday.

Kimberly Barge is a staff attorney at Paraquad, the gym where the Falks and other local disabled residents attend classes.

“People are frustrated, angry — almost to the point of hopeless in some cases because there aren’t many other alternatives for the disability community as far as transportation goes,” Barge told CNN.

Jean McPherson boarded the bus with her infant daughter. The 20-year-old is going back to school to get her high school diploma and though short on cash, she says she is now forced to explore buying a used car.

“I might end up losing my job or not being able to take my daughter to day care,” is how she sees the consequence of her bus route being shortened so that it no longer stretches out to her community. “You can’t afford a car; that is why you use public transportation. So a lot of people are going to be in a bad situation.”

 

Click here to read more.

Danny Moraff dressed as the D-Line for Halloween.

(Source: Boston Globe via Bernie Wagenglast)

The school’s Mobile Experience Lab explores the future of life with the mobile handset

(Source: ContactlessNews via Bernie Wagenblast’  TCN)

Most trials of Near Field Communication (NFC) have involved payment applications at the neighborhood department store, restaurant or transit agency. The Massachusetts Institute of Technology in Cambridge took a different tact, however, attempting to illustrate the many other ways NFC could be used in everyday life.

The result was a video featuring several students and how they utilized NFC-compliant cell phones. Right now, it’s more a vision on how NFC can influence the lives of citizens, says Federico Casalegno, director of MIT’s Mobile Experience Lab and one of the movers behind this NFC project.

(Source: Washington Examiner)

The majority of crimes in the system occur in Metro’s parking garages and lots, where items such as briefcases, laptops and cell phones are stolen from vehicles. Larceny rose 15 percent in parking lots since 2007.

Riders can take some solace that reported assaults declined somewhat. There were no rapes or homicides. But the number of thefts rose substantially.

Robberies, which involve theft from a person, jumped by nearly a third. Larceny, the most frequently reported crime, jumped 17 percent for a total of 864 cases, up from 739. Larceny is theft without the owner present.

“With more people in the system, more crime occurs,” said Metro Transit Police Deputy Chief Jeff Delinski.

Yet not all of the increase can be explained by the 3 percent increase in ridership, which was well below the increase in serious crimes reported. And though transit police made more arrests last year than in 2007, the growth was smaller than the number of serious crimes overall.

Click here to read the entire report.

(Source: Faster Forward blog – Washington Post)

Upgrading Transit’s Interface: Metro Releases Google Transit Data

This morning, Metro’s Web site has a new page with a title not normally seen on the online presences of transit agencies: “Developer Resources.”

Photo Courtesy: Mymetrostop@Flickr

That page offers a download of Metro’s bus and rail schedules inGoogle Transit Feed Specification format, ready for any developer to download and reuse in a Web page or in a standalone program. (At the moment, clicking through the user agreement on the page only sends you back to the user agreement, but I’m sure somebody at Metro will correct that soon enough. Right?)

 In doing this, Metro is following the example of a lot of smart Web sites — but too few government agencies — by letting the rest of the world re-use, re-publish and mash up its data. The immediate effect of a GTFS download may only be the addition of Metro rail and bus routes to thetransit guidance offered on Google Maps (assuming the Mountain View, Calif., Web firm doesn’t object to Metro’s terms of use). That alone should make Metro’s services far more “discoverable,” to use a little human-interface jargon. But when anybody else can play this game, the possibilities are wide open.

In the same way that Web developers have used Google Maps tools to build crafty sites charting everything from real-estate sales to campaign donations, people will be able to build Web sites, widgets and programs using Metro’s data in ways that the company hasn’t thought of and may never dream up on its own.

For a sense of the possibilities, look over this interview from last year, in which two managers in Portland, Oregon’s Tri-Met transit agency explain how independent developers and other government agencies are building useful software and services off their data feeds with minimal cost and effort.

TransportGooru is proud to team up with David Rizzo, better known as Dr. Roadmap,  a Commute Management expert who writes about issues such as improving gas mileage (mpg), alternate routes, traffic congestion, ridesharing, commuting behavior and intelligent transportation systems on California’s Orange Country Register.  He is well known for his comprehensive guide ever written on off-freeway commuting in Southern California, published in 1990.  Two years later he became the first traffic reporter to offer daily alternate routes in real time over the air on one of the most popular morning radio shows in Los Angeles.  Starting today, he will be contributing bi-weekly columns exclusively for TransportGooru.   Here is his first column on tax breaks, just in time for the tax season as we sharpen our pencils and start crunching the numbers before the arrival of April 15:

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Perhaps October 31, Halloween, is the scariest day of the year, or even Friday the Thirteenth and its specter of 24 hours of bad luck? Maybe. But the one day most working Americans dread most is April 15, the deadline for filling our income tax returns. However, a silver lining surrounds this annual dark cloud for those who share the ride on their way to their job.

On February 17, President Obama single-handedly doubled the tax-free benefit for ridesharers with the signing of the American Recovery & Reinvestment Act of 2009. Now people who take a train, bus or a vanpool to work can receive up to $230 per month from their employer, TAX FREE. That works out to $2760 annually. Anyone treated to a W-2 form at the end of the year qualifies.

Photo Courtesy: Paul Keleher@Flickr

Previously, this amount was limited to just $120 per month, or $1440 per year, as outlined in the Internal Revenue Code, Section 9010.

This fringe benefit encourages commuters to abandon their cars in favor of transit and vanpools, which feature a lower carbon footprint per passenger mile.

Referred to as the Commuter Choice program, it even benefits employers who provide these transportation fringe benefit funds in addition to, or in lieu of, existing compensation paid to their workers. What this means for those of us who haven’t earned a CPA credential lately, is employers realize a savings of at least 7.65% on the amount set aside, since payroll taxes do not apply.

Of course, you know there has to be a “gotcha” or two, but they’re not too bad.

The main catch is that your employer must pay for your commuting expenses by way of a bus pass, rail pass or Transit Check — which is a universal voucher produced by Commuter Check Services Corporation that acts like a gift certificate to purchase transit passes. Most transit agencies honor these.

An employer can also pay money to a vanpool provider, be it a company-sponsored vanpool or otherwise, just as long as the van seats seven adults (including the driver), and at least 80 percent of the mileage is for transporting employees from home to work and back again.

However, an employee cannot receive any cash directly. Otherwise, the IRS will seek a piece of the action.

Additionally, these benefits do not accrue to commuters who carpool. A possible reason behind this exclusion includes the fact that a van, bus, or train can remove far more vehicles off the road than a normal passenger car. Additionally, keeping track of what qualifies as a bona fide carpooling arrangement for commuting purposes only, could prove contentious and time consuming for any employer.

For the first time, though, anyone who pedals to work gets a break. Called the Qualified Bicycle Commuting Reimbursement, a biker can receive up to $20 per month from his or her employer, tax free, for reasonable expenses which include the purchase of a bike, bike improvements, repairs or storage.

President Obama also raised the tax-free parking allowance to $230 per month. And, yes, an employee can take advantage of BOTH benefits. Such would be the case for an employee who drives to a transit station that lacks free parking, then hops on a train for the rest of the trip to work. The potential tax-free income here adds up to a significant $5,520 per year.

While each state clings to its own interpretation of how employers can reimburse their employees for ridesharing, at least the feds have taken some of the sting out of tax time.

We need no longer lie panic stricken when April 15 rolls around.

©2009, Dr. Roadmap®

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Note: This is copyright-protected content.  Please contact Transportgooru if you like to use this article or portions of this article.  Thank you.

(Source:  Wall Street Journal Blog  – The Juggle)

I just had the fourth day in a row where I stood much of the way on my 40-minute subway ride. I’m 6.5 months pregnant–and it’s obvious–and not a single person offered me a seat. What’s more, sometimes I have had people literally push past me (I’m not as speedy as I used to be) to get the last seat on the train.

It’s not just me. Recently, a woman with a cast from foot-to-knee got on about 15 minutes into my ride. Nobody offered the casted woman a seat. So I did–it was a rare day that I’d snagged an empty seat. She refused because I am pregnant. I took the opportunity to shame my fellow passengers by saying, “It’s pretty bad when the pregnant lady is the only one offering someone with a cast a seat.” Nobody budged.

As a courtesy, I have always offered a seat to pregnant women, older people and anyone who was disabled, on crutches, or the like. It just seems like the human thing to do. (On some Japanese trains, a uniformed “manners squad” patrols cars to make sure that the elderly, disabled and pregnant have seats.)

Click here to read the entire blog. (Subscription Reqd.  Free Registration available). Also, if you have an extra minute, answer a quick poll @ Sodahead on this issue.

(Source:  AASHTO)

Enactment of the FY 2010 budget resolution “will be the starting point as the House considers the new surface transportation authorization bill,” Kansas Secretary of Transportation Deb Miller testified today before the House Budget Committee.

(Source:  India Times)

CHENNAI, India:  Chennai metro railway, within a month of obtaining cabinet clearance and awarding contracts for the first phase of construction, touched yet another milestone this week, by employing a European technical consultant for design and supervision of the project. 

Chennai metro rail corporation (CMRL) has awarded the USD 30 million technical consultancy contract to a consortium of five companies named Egis Rail India, led by French transport infrastructure projects company Egis Projects. US-based NYSE listed engineering and architectural design giant Aecom Technology Corporation is part of the consortium. 
While the names of other firms involved in the consortium are not known, an official source confirmed the awarding of the contract to Egis. “The technical consultant will conduct engineering feasibility studies, prepare designs and oversee their execution,” the source said. CMRL, the management consultant, will continue to be the entity tendering construction contracts.

Egis projects, which has been involved in a number of road and rail based projects in Europe, including high speed, light and underground rail lines in France, earns 9% of its revenues from Asia. Its Indian subsidiary Egis India has floated the consortium Egis Rail India, which was one of the two entities, short-listed from six, for the final race to the Chennai metro rail consultancy contract. 

Click here to read the entire article.