Escalator Boondoggle – The Never Ending Nightmare of Failed Escalators in Wash. DC Metro Documented in Video
The video from Reason.TV says it all. . For those who care to read, check the Reason Foundation’s blog post, which gives a good idea of what is wrong with DC’s WMATA and its escalator management..
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And seen below a customer’s creative and preemptive response for the agency’s yet-to-begin-customer survey. After seeing the video above, don’t you think he and other riders like him are shelling $$ on this system are justified to deliver such a verdit (actually the video doesn’t even address the plethora of other problems beyond the elevators and escalators that is plaguing the system) I’m sure many rider in the DC metropolitan area feel the same way..