OFFICE OF PERFORMANCE: SR. PERFORMANCE ANALYST (#140519)

Washington Metropolitan Area Transit Authority (WMATA)
WMATA provides transit services in the National Capital Region covering a 1,500 square mile area  (5 million residents) including Washington, D.C.,  two suburban counties in Maryland, and three counties and three cities in Northern Virginia. WMATA operates the second largest heavy rail transit system, sixth largest bus network and fifth largest paratransit service in the United States.

The Office of Performance was established in 2009 to bring a performance-based management approach to the agency, increase Metro’s accountability and transparency and respond to the national focus on performance measures. The office serves as an internal consulting team working across the agency to develop tools that turn data into information, tackle areas facing performance challenges and effectively communicate results. The Office of Performance has also developed external performance material including the Vital Signs Report and scorecard to track progress towards WMATA’s strategic goals (Scorecard).

Sr. Performance Analysts Responsibilities
As a member of the Office of Performance, this position will assist in the formation of a range of performance products to expand the use performance information to guide decision making, promote WMATA’s benefits in the region and to unify employees toward achieving the agency’s strategic goals. The Senior Analyst will serve as the primary liaison between departments responsible for delivering and maintaining rail, bus and paratransit services. The incumbent will be responsible for collecting, analyzing, documenting, and communicating performance information in cooperation with other departments. Through cross-agency collaboration, the overall purpose of this position is to improve the safety, reliability and quality of WMATA services. The Senior Performance analyst will operate with broad latitude and independent judgment under the guidance from the Director of the Office of Performance.

We are looking for someone who can effectively work in an unstructured fast paced environment by applying strong analytical and communication skills with strategic thinking.

Salary Range
$88,700 to $133,000; plus excellent benefits package.

TO APPLY
Please see WMATA website for full information and to submit an application and resume

Via @YPTransportation

Webinar Overview

Date:   May 6, 2009 Time:  1:00-2:30 P.M. ET Cost:  All T3s are free of charge

Register On-line
Contact the T3 Administrator

Description

The presenters will describe the reason, vision and process for updating their current performance measures report. A primary motivator for embarking on this endeavor is to support the continual process improvement of Traffic Management Centers’ operations. The intent of this T3 is to share the successes and pitfalls in addition to stressing the importance of a holistic approach to measuring performance.

Audience

The audience for this webinar includes transportation professionals who are responsible for developing and using performance measures that support the improvement of Traffic Management Centers.

Learning Objectives

Participants will be exposed to the following:

• A reusable framework for development of Traffic Management Center performance measures.
• An understanding of the difference between Outcome and Output performance measures.
• An appreciation of the value of traceability between desired Outcomes and operations Outputs.
• An overview of how performance measures can be used to support continual process improvement.
• Knowledge of some of the challenges and pitfalls to avoid when pursuing development of performance measures on a shoestring budget.

Federal Host:

Lokesh Hebbani, Federal Highway Administration, Georgia Division Office

Lokesh Hebbani currently works as a Traffic Management/ITS/Safety Engineer at FHWA‘s Georgia Division Office. His past experience includes five years as a Traffic Operations/ITS Engineer at the FHWA Florida Division and eight years as a Freeway Operations Engineer at Wisconsin DOT. Lokesh is an active Board member of ITS Georgia and Georgia Traffic Incident Management Enhancement (TIME) Task Force. Lokesh is also the Task Team Leader of Georgia’s Strategic Highway Safety Plan (SHSP). Lokesh holds several degrees: an MBA from Marquette University, an M.S. in Transportation Engineering from the University of Wyoming, and an M.E. in Geotechnical Engineering from Bangalore University, India.

Presenters:

Hugh Colton, Georgia Department of Transportation

Hugh Colton works for the Georgia Department of Transportation (GDOT) as the Transportation Management Center’s Operations Manager in Atlanta. Currently, he is working on day-to-day operations and is the project manager for the Georgia Regional ITS Architecture update. Previously, he was the project manager for the Statewide ITS Concept of Operations Plan, the Statewide ITS Strategic Deployment Plan, and established a configuration management system for GDOT‘s ITS. He assisted FHWA in the creation of a Configuration Management training course. Soon after joining GDOT in 1999, he graduated from the University of London with a Masters Degree in Geographic Information Science.

Marcus Wittich, Serco Inc.

Mr. Wittich has over two decades of experience working with leading edge technologies and human resources management in roles such as a Management Consultant, a Project Manager, a Systems Engineer, a Business Analyst, and an Entrepreneur. His work spans a broad range of public and private sector assignments including ATMS work on the Development of NaviGAtor Web, Atlanta’s Metropolitan ITS Integration project (MITSI), Maryland Department of Transportation’s Multi Modal Traveler Information System (MMTIS), the Georgia Traffic Incident Management Enhancement (TIME) Task Force, and the development of the Next Generation of the Georgia ATMS. Prior to his involvement in ATMS development, Mr. Wittich led teams in the development of internet-based applications including the development of Cartoon Network’s cartoon orbit site, Nascar.com, NMFN.com, Burger King’s corporate Internet strategic plans and Hewlett Packard’s hp.com. Mr. Wittich holds a B.S. from Carnegie Mellon University.