Washinton Post: Metro Safety System Failure Undisclosed Before June Crash

August 9, 2009 at 1:43 am

(Source: Washington Post)

The crash-avoidance system suspected of failing in the recent deadly accident on Metro’s Red Line malfunctioned three months earlier, when a rush-hour train on Capitol Hill came “dangerously close” to another train and halted only after the operator hit the emergency brake, newly obtained records show.

At the time of the March 2 incident, the train operator and control-center supervisors did not know that anything serious was wrong, the records indicate. The operator applied the brake because he realized that the train was not slowing fast enough and would overrun the station platform, a fairly common occurrence. About a week later, while reviewing computer logs, officials determined that there was a problem with the Automatic Train Protection system and that the train had stopped just 500 feet behind another.

Despite repeated promises of greater openness about safety, Metro officials did not make public the near miss at the Potomac Avenue Station, and federal investigators said Metro did not tell them about it after the Red Line crash, which killed nine people and injured 80.

The National Transportation Safety Board, which is investigating the June 22 crash, learned of the March incident last week when notified by the little-known Tri-State Oversight Committee, said NTSB spokeswoman Bridget Serchak. Metro officials did not immediately respond to questions about why they did not notify the NTSB.

The Washington Post discovered the incident while reviewing documents obtained through a public records request filed with the oversight committee, which was created 12 years ago to monitor Metro.

“If a part goes down on the car, it’s not necessarily related to the part that’s on the track,” said Farbstein, who described the March and June incidents as “very, very different.”

Farbstein said the March incident, which took place at 4 p.m. on a Monday as a train on the Orange Line headed toward Vienna, was caused by a single failed relay on a subway car that has been fixed. The car was a 1000 series model, the same kind of car on the striking train in the June crash. The June crash is suspected of being caused by a faulty track circuit. Either problem could lead to a temporary failure of the Automatic Train Protection, a fail-safe system that monitors train locations and is supposed to automatically stop a train if it senses it is too close to another.

Farbstein said that in response to the March event, Metro examined relays on its entire fleet of more than 1,000 rail cars and identified only “one relay that could be tied to the incident.”

After the June crash, Metro officials said that the malfunctioning track circuit at the accident site was “a freak occurrence” and that they were unaware of other incidents, including near misses, that stemmed from failures in the safety system.

Click here to read the entire article.

Deadliest Crash in The History of Washington, DC Transit System Leaves 9 Dead! Multiple Injuries Reported; Serious Disruptions to Region’s Transport Network

June 22, 2009 at 11:07 pm

(Source: New York Times, Washington Post & CNN.com)

Image Courtesy: The Associated Press - Picture from Accident Scene

At least nine people were killed (as of local reporting time 11:35PM) and roughly 20 injured when one Metro subway train slammed into another on the outskirts of the city during the afternoon rush hour on Monday, emergency officials said.  At the scene, one subway car sat fully on top of a car from the other train. The car on top had part of its floor sheared off, and the wreckage was a jumble of twisted metal. Seats from the smashed cars had spilled onto the tracks.

The crash occurred around 5 p.m. on a heavily traveled Metro route, known as the Red Line, that shuttles thousands of commuters every day from the suburbs into the city. It occurred between the Takoma Park and Fort Totten stations, where there is a long stretch of track, meaning trains often reach high speeds.

Several passengers were carried off on stretchers, and rescue crews used ladders and heavy equipment to cut into the wreckage and get to passengers stuck inside. Helicopters buzzed overhead. The police scrambled to coordinate traffic, onlookers and the rescue workers.

Emergency medical personnel set up a triage site at the nearby Jarboe Printing Company. Mr. Catoe said there were about 75 passengers on the two trains. Six people were seriously injured, 14 had non-life-threatening injuries and about 50 appeared to be unharmed.  Passengers said about 15 minutes passed before officials showed up or any announcements were made.

Details and Possible Causation Analysis

Investigators will probably focus on a failure of Metro’s computerized signal system, which is designed to prevent trains from coming close enough to collide, as well as operator error, according to former Metro officials.

The system relies on electronic relays — about the size of a hardcover book — aboard trains and buried beside the tracks along each line. When a train gets too close to another train, the system is designed to automatically stop the approaching train. It should work regardless of whether trains are being operated manually or by computer.

Metro has had trouble with its signal system in recent years, and replaced all 20,000 trackside relays in 2000 after discovering that a small portion were failing.

But even if the signal system failed to stop the train, the operator should have intervened and applied emergency brakes, safety experts familiar with Metro’s operations say. The position of the second train after the crash — the fact that its first car came to rest atop the other train — indicates that the second train was traveling at high speed. In the section of track where the accident occurred, the maximum speed is supposed to be 58 mph. Metro officials would not say how fast the trains were going because of the ongoing NTSB investigation.

Stories of crash victims

A survivor, Jodie Wickett, described feeling a bump on the track, and then being flung forward when the train suddenly halted a few seconds later. She said she hit her head, but managed to get out and go to where the collision occurred a few cars up, where one subway car lay atop another.

“It was a huge impact,” said Maya Maroto, 31, of Burtonsville, Md., who was in the third car of the moving train as she headed into the city to see a movie. “Our first inclination was that we hit another train or car.”  An elderly woman sitting near them flew out of her seat and landed sprawled on the floor.  Ms. Maroto said she did not realize the seriousness of the accident until she looked out the door and saw the front of her train wedged on top of the other one. Minutes later she looked again and saw a body on the tracks.

Jasmine Gars, who also was on the moving train, told CNN’s “Larry King Live” that the collision “was like nothing I’ve ever felt before.” “It was like we hit a concrete wall,” Gars said. “Almost immediately I fell off my seat. Another person — I don’t know who — flew off their seat. And the lights went off and smoke started filling the train car.”

Tom Baker, 47, a District resident, was in the first car of the second train, which rear-ended the first one and landed on top of it. There were eight to 10 passengers in his car. As they pulled out of Takoma on the way to Fort Totten, the female operator said the train was holding because there was a train in front of them. Shortly thereafter, the train started moving again, but within a minute, there was an “enormous crashing jolt,” he said.

“You could hear all this crashing and glass breaking,” Baker said. “I didn’t hear any brakes at all.” He said he couldn’t gauge how fast the train was moving but said it was traveling at moderate speed. He saw the train lift into the air, he said. “When the dust settled, the entire front of the train was gone,” and riders could see down to the train below them.

Great Safety Record Now Tarnished

Image Courtesy: Washington Post - Staff reports, National Transportation Safety Board, Washington Metropolitan Area Transit Authority. (Please note the death toll has now been revised to 9; it was 6 at the time this graphic was published)

The accident was the second involving passenger fatalities in the history of the system. In 1982, three people died after a train derailed between the Federal Triangle and Smithsonian stations. In 2004, two Metro trains collided at the Woodley Park-Zoo/Adams Morgan station, resulting in minor injuries.

This is the third serious Metrorail crash since 1996. The last fatal train crash was in 1996, when a Red Line train overshot the Shady Grove platform on an icy night and plowed into another train. The operator died. In November 2004, a Red Line train rolled backwards down a steep stretch of track and smashed into another train at the Woodley Park station. Twenty people were injured but there were no fatalities.

The deadliest accident in the system’s history occurred in 1982, when a six-car Orange Line train bound for New Carrollton derailed near the Smithsonian Station when an improperly aligned switch caused it to enter the wrong track. Three passengers were killed.

Tom Baker, 47, a District resident, was in the first car of the second train, which rear-ended the first one and landed on top of it. There were eight to 10 passengers in his car. As they pulled out of Takoma on the way to Fort Totten, the female operator said the train was holding because there was a train in front of them. Shortly thereafter, the train started moving again, but within a minute, there was an “enormous crashing jolt,” he said.

“You could hear all this crashing and glass breaking,” Baker said. “I didn’t hear any brakes at all.” He said he couldn’t gauge how fast the train was moving but said it was traveling at moderate speed. He saw the train lift into the air, he said. “When the dust settled, the entire front of the train was gone,” and riders could see down to the train below them.

Officials React

“It looks to be the worst Metro accident in D.C. history,” said MayorAdrian M. Fenty. “We’re going to investigate this and find out what happened.”

The general manager of the Metro system, John B. Catoe Jr., said one train had stopped near a platform and was waiting for permission to proceed when it was hit from behind by the second train.

Mr. Catoe did not speculate on whether safety devices intended to prevent such crashes had failed, saying the authorities were still focused on rescuing passengers.

President Obama issued a statement saying he and his wife Michelle were “saddened by the terrible accident,” and thanking the first responders to the scene “who arrived immediately to save lives.”

Click here to view videos related to the story.  Click here to read the latest updates from the scene.

Breaking News Update: One of the local news channels (Channel 9) reported a few minutes ago that the death toll has now jumped to 9 and a few people continue to be listed as “critical.”

Though Washington, DC is nation’s 4th lastest metropolitan, its transit system “sucks”- Metro rail’s cell phone service plan faces gaps

May 15, 2009 at 2:48 pm

(Source: Washington Examiner)

• Region encompasses Washington, DC; Northern Virginia; and Suburban Maryland — an area 6,000 square miles (15,500 square kilometres)

• The 4th largest population in the United States (6 million people); population expected to grow by 1/2 million by 2010

• Gross regional product (GRP) of $342 billion — 4th largest in the nation

• Led the United States in job growth over past 5 years — 270,000 jobs added from 2000 to 2005

• But still has a Metro system that does not allow for ubiquitous communications.

Metro riders will still hear silence on their phones even when Metro extends cell phone service in its underground rail system later this year.   

The transit agency plans to expand cell phone service to include more carriers in the 20 busiest rail stations by the fall — but it won’t extend into the adjacent subway tunnels yet. And it could remain a patchwork of service for up to three more years.

“We’re going to have a lot of very frustrated customers if they are going to be getting and losing signals going in and out of stations,” warned Peter Benjamin, a Metro board member who represents Maryland.

The problem stems partly from the requirement that forces the agency to add the service. In exchange for $1.5 billion in dedicated federal funding that Congress authorized last year, Metro is required to have cell phone service in the 20 busiest stations by October, then have it in all 47 underground stations by October 2010. Service throughout the entire system wouldn’t need to be finished until October 2012.

Metro’s board of directors agreed earlier in the spring to negotiate a $40 million contract with national carriers Sprint Nextel, AT&T, T-Mobile and Verizon Wireless to fulfill the requirement.

But Metro board members said Thursday they were worried that meeting the minimums of the federal timetable without going further would just anger and confuse riders.

“We don’t want to build in frustration,” said member Gordon Linton.

Note: TransportGooru wonders what would it take for the Metro management to fix this messy communication system.  This nation holds many brilliant minsd and the city iteself plays home to several technology giants (Lockheed,BAE,  etc).  We, as a nation, have launched manned missions to moon and now working on getting to mars for the past few years.  But we still can’t fix the communications system in an underground network of tunnels? 

We know very well that we have the technology, we have the interest and above all we have the “need”.   But still metro can’t find one person/company who can fix this system?  What we lack is the political will and the sincereity to serve the customers for what they pay. If it is not a technical problem and one that solely involves money, pay some Harvard MBA to workout a business model that benefits everyone, not just the customers who own a Verizon or an AT&T phone.  Bring people who can think outside the box and offer solutions that work.  

TransportGooru would like to challenge the Metro Management to get this done in 100 days.   If Guantanamo Prison(not fully done though) can be closed & $9.3 billions dollars can be spent creating thousands of jobs in 100 days of a President who had to contend with much larger problems, why can’t a damned communications systems in a metro rail system be fixed.  Why do we need to wait for 3 more years?  Doesn’t that tell you how inefficient you are, Mr. John Catoe & company.  Fast track the process and get it done, dammit.  Hire more workers to run the cables inside your tunnels & deploy required equipment.   For the $8 customers pay through their nose everyday to ride your system, they deserve better than “We don’t want to build in frustration.”   For one just do that very thing you don’t want to do.  Who knows you may very well do it right!  If your Board members don’t have the courage to act decisively and quickly, fire them all and appoint folks who know a thing or two about running a system and about relating to “customers’ needs”.   Why do you always come up with an excuse for not doing anything on time – be it running a train or building a communication system?  What more do you need, Metro? Customer service has never been an integral part of the DC Metro system.   It seems to remain only as a lip service even in the years to come.

WashPost’s Dr. Gridlock: Train Fight Highlights Flaw In Call-Button Setup

May 4, 2009 at 2:12 pm

(Source: Washington Post)

Dear Dr. Gridlock:

I was on a packed Red Line train shortly after 6 p.m. [Monday] when a fight broke out between two passengers as the train was moving between Farragut North and Metro Center. As the two passengers fought near the forward end of the car, several passengers tried to find the emergency call button to call the train conductor.

 Apparently, the button was at the rear of the train car, but the train was so crowded it took some time for word to get to the passengers within reach of the call button. In the meantime, passengers in the center of the car, desperate to do something to get the attention of the train operator, opened the emergency box, which only has an emergency brake lever that stops the train, but no call button. A passenger pulled the lever, which stopped the train.A few moments later, the train operator, as if unaware of why the train stopped, asked passengers to stop leaning on the doors. About five tense minutes later — during which time a couple of good Samaritans kept the two combatants separated — two Metro police officers boarded the train and got it moving (after some struggle with the now-extended brake lever) to Metro Center.

No passengers were harmed, but the fact that there were no call buttons at the center of the train — where there was an emergency box — led to some unnecessary anxiety, delays as the train was stopped between stations, and may have further endangered passengers if the fight had continued while the train and passengers were trapped inside the tunnel.

— Isaiah J. Poole, Washington

Passengers can easily get confused about the purpose of the red boxes on either side of the central doors. They don’t control the brakes. Pulling the lever releases the central door so passengers can evacuate the car. Open that box only in an emergency, and on the instructions of the train operator after the train has stopped. Leaping from a moving train into a darkened tunnel is not an option.

The emergency door boxes are not a substitute for the intercoms. But on a crowded train, the intercoms are hard to get to at the ends of the cars, and sometimes — as we saw when train operators were inadvertently stopping with some rear cars still in tunnels — passengers don’t think about using them in time.

There’s a better setup on the newest cars: Call buttons and intercoms are in the middle of the cars as well as at the ends. And the boxes with the emergency door levers are colored beige, rather than red. The lettering says “Emergency Door Release.”

When the Red Line train’s lever was pulled by a rider in the fifth car on Monday, the train operator up front got an indication that there was a door problem. At the same time, Metro spokesman Steven Taubenkibel said, the train’s fail-safe system was bringing it to a stop. Transit police responded to the incident, located the fighters and removed them from the train at Metro Center, Taubenkibel said. They declined to press charges against each other.

A Word of Advise from TransportGooru:

1).  Dear Fight Club Members, it is already a painful experience commuting by DC’s Metro rail during the peak hours.  And you people make it worse by getting into such silly fights without knowing that we are all terribly inconvenienced by your immature behavior.  If you really feel like duking it out, wait till you get to your stop and start jumping at each other.  

2). Dear Dr. Gridlock,  for your kind attention the suggestion to dial 9-1-1 or to use a cellphone to call out from a DC metro tunnel is “INVALID”.  The metro system didn’t realize the concept of “security” when it leased out the licenses only to Verizon, which means cellphone users with other carrers like AT&T, Sprint, etc are sitting ducks until they resurface from the tunnel to an above ground station or section of the track.  Talking about Social Equity and DC Metro makes me mad!  All damn tax payers paid for the system and how come Metro decided to lease out the lines only to the previleged Verzion customers?  This is a DUMB policy and only validates eagerness to remain out of touch and incredibly partial & discreminatory!

WMATA shares some love for TransportGooru – Offers a response to the grievance letter

April 25, 2009 at 10:57 am

Some of you remember that TransportGooru dropped a letter to WMATA’s managament about a terrible commute a couple of weeks ago.  You can read that letter here:  An Open Letter to WMATA Chief, Mr. John Catoe – Are you really in touch with your customer? If not, please get in touch with me!

Surprise, Surprise! Metro’s Customer Service Manager, Paul Bumbry, replied to this “grievance” letter with an equally lengthy one, addressing the various issues highlighted by TransportGooru.  Though it does not address many of the concerns in a convincing fashion, Transportgooru applauds and appreciates WMATA’s efforts to take such complaints seriously and offer a response.  Thank you, WMATA & John Catoe.   Without further ado, let’s proceed to read the response from Mr. Bumbry.

Dear Mr. TransportGooru:

Thank you for your April 10, 2009 email to the Washington Metropolitan Area Transit Authority.  I have been asked to respond to the open letter to General Manager John Catoe that you posted on your Web site.

We regret the  inconvenience you experienced on April 10, 2009, when your train did not stop at the place you have become accustomed to it stopping alongthe platform at the Gallery Place-Chinatown Metrorail station.  To help protect the safety of large crowds of customers during special events, Metrorail management requires all train operators to pull all the way to the front end of the platform, regardless of the number of cars in the train.  Public address announcements are made to advise customers when this is the case.

We also regret your experience with the train doors on the Red Line train.  We agree with you that safety is paramount, and our employees try hard to uphold this principle.  That is why we place so much emphasis on the proper procedures for train operators to open and close train doors when passengers are exiting and boarding.  Operators are required to look out of the operator cab window and check the view alongside the train before closing the doors.  Operators are also trained to respond as quickly as possible if the doors close inadvertently on a patron.

I have routed your e mail to the Red Line division, so the superintendent can re-instruct the operator on proper door closing procedures and investigate any reports of a malfunction that night.  If you witness such an incident again, please make note of as many details as possible, including the time and exact location, as well as the four-digit rail car number posted inside the door at each end of the car.  We encourage you to report the information by completing an online Customer Comment Form on the Metro Web site, at www.metroopensdoors.com, or by calling Metro¿s Office of Customer Service at (202) 637-1328, so we can take the appropriate follow-up action.

We apologize for this unfortunate incident, and we appreciate your suggestions.  Although we cannot implement each suggestion we receive, yours will be forwarded to Rail Operations for review.    I hope your future travel experiences on Metro are positive ones.

Sincerely,

Paul Bumbry
Customer Service Manager
When responding to this email, please perform a reply with history so that the following conversational identifier “[THREAD_ID:493950]” is included in your response.

Note to WMATA:  Last night I witnessed the no improvement in your “level of service” at Gallery Place when I arrived there a few minutes after 9 PM.  The crowd was swelling on the platform as the Capitals game at Verzion center was nearing the end with patrons leaving the game.  The approaching train pulled up to the father end of the platform as you noted in your response  (To help protect the safety of large crowds of customers during special events, Metrorail management requires all train operators to pull all the way to the front end of the platform, regardless of the number of cars in the train.  Public address announcements are made to advise customers when this is the case). But I must tell tell you, there was no PSA notification about this procedure.  As clueless as they always are, some of your customers ran chasing the train.   I am not sure what is not working — your PSA or your instructions to the employees to deliver such “advise” to customers.  The good thing is that the operator was a lot more courteous and didn’t play the jingle game like the one that got TransportGooru all upset earlier.   Oh readers, there is still no word from John Catoe about his availability to have a cup of coffee and go over some of these issues.  Mr. Catoe, the offer (that I’ll pay for your cup of coffee) is still valid and if you change your mind, please feel free to write to: transportgooru@gmail.com.

Got a burning question? Washington, DC Metro’s chief planner to host online chat Tuesday

April 20, 2009 at 2:56 pm

(Source: WMATA Press Release)

Join us for “What’s the Plan?”

Metro Assistant General Manager of Planning and Joint Development Nat Bottigheimer will respond directly to questions about planning issues during an online chat Tuesday, April 21, when he hosts “What’s the Plan?” — a live hour-long chat from noon to 1 p.m. 

Metro customers can log onto Metro’s online chat at http://www.wmata.com/onlinechat.cfm or via Metro’s homepage at www.metroopensdoors.com. As many questions as possible will be answered during the hour-long session. 

An archive of all of the previous online chats is posted on the Web site. Persons without Internet access can call Metro’s Customer Service Office at 202-637-1328 to request a session transcript. 

Media contact for this news release: Candace Smith or Lisa Farbstein at 202-962-1051.

An Open Letter to WMATA Chief, Mr. John Catoe – Are you really in touch with your customer? If not, please get in touch with me!

April 10, 2009 at 1:10 am
Dear Mr. Catoe,

Hope all is well at your end. I am not doing so well, as you could see from the below paragraphs, after experiencing yet another bad commute on your trains, prompting me get on the computer and write you a letter at this ungodly hour.  As a resident of the DC metro region, like millions of others, I have been commuting from a Maryland suburb to the District.  Like many of your riders, I take the metro five days a week commuting on the Red Line and Green Line and almost always enjoyed the convenience of the commute.  Except, there are those occasional days when I experience some discomfort, not one of the minor kind.  The kind that makes you wonder how on earth a human being with a wee bit of logic can do such a dumb thing.  The kind that defies logic! Oh, the human beings I am referring to are your train operators, who in my humble opinion are the primary carriers of your service-oriented message – Metro cares!

A Fitting Message Found On Metro!

Unfortunately, this evening was one of those days that I simply came home wondering if you or your staff will ever “get it”.   I mean, get the message that the trains are actually operated for the very people who pay for a service that you offer. Let me walk you through what happened so that you will somehow try and make sense out of why such a thing can happen repeatedly.

After a long stressful day at work, I arrived at the Gallery Place/China Town station hoping to catch the Redline to Shady Grove that (usually) arrives just about 9:23PM.  See, I told you I am a regular commuter, evident from the memorized train timings!  Back to the story again.  When I arrived at the platform towards Shady Grove, I saw a ton of people, most of whom were Hockey fans returning from the Verizon Center after watching the Frozen Four (the NCAA Mens Hockey Tournament Semi-Finals).   As you can imagine, the platforms were pretty crowded and the train was approaching.  Guess what!  Today, your over enthusiastic train operator decided to give a lot of the Washingtonians a free workout on the platform and pulled way past the usual position.   The 6 car train that arrived overshot the target and went past the point from where I normally board ( FYI, I normally board the middle doors on the 2nd last car).   I am sure you can imagine the helter-skelter that ensued when this happens.  The flood of people who were standing in positions where the last car will usually stop all started running with hopes of somehow making the train and getting home in a decent time.

Little do they know that the “wonderfully trained” operator of the train was in a great hurry to close the darn doors of the already crowded train that just arrived.  Before the last passenger disembarked (an older lady) who was supposedly awaiting her turn to step out, your operator thought he waited long enough and proceeded to signal his intentions to close the door with a “Doors Closing” chime! Panic ensues as the people waiting to board rushed in and the poor old lady was trying to get off the train.  Thank god she somehow made it out alive.   But many of us who were waiting on the platform were left wondering what on earth could push a your train conductor to close the doors knowing all well there are a lot of people waiting to board the train. Oh you know what, there was still so much empty space inside the train cars as most of the passengers got off at the station in question.

Now things got a little more interesting.  After the doors chimed and only a four people have gotten in through that last set of doors in that last car.  Mind you that the case was very similar in almost all the cars as far as the eye could see ( I am not too tall to see all the way to the other end of the train).  With only four people inside and at least 60 people waiting outside to get in, the driver decided to show some courtesy and opens the door briefly to allow for a passenger whose bag was stuck half-way through the door as he got on the train.  Let me ask you to guess how “brief” the window of opportunity was for that poor customer of yours to retrieve that bag?  ONE SECOND, I kid you not!

Some of the passengers who got on the train, including a couple of Mr. Hercules types, summoned all the strength in the world to hold the set of doors that had one mission – SHUT/CLOSE! In the fight between man and machine (operated by a mad man who gets paid by these commuters), the men had a brief victory, which allowed a bunch of more people to get on the train.  With swelling crowds on the platform and the next train arrival showing 12 minutes later, you can see the anxiety-laden faces of people go into further panic.  This tug of war between your train operator (who lost his mind when he arrived at Gallery Place) and the brave commuters (who were hell bent on adding a few more people to your train cars to make it worth your while to operate them at a cost/benefit ratio that somehow can justify you next round of federal funding) continued for a few more minutes.   As you see, we are simply trying to help you move more people in the limited amount of time we get to use your trains.

The story was the same when the train arrived at the next stop – Metro Center, which thankfully was not so crowded but the tug of war continued to happen with the bunch that was trying to get in.  I am not sure how many of your customers returned home with bruises & scars that can rival those of a soldier fighting to save this country in a Iraq or Afghanistan.   Unlike them, we are not trained to fight and have no “weapons” to protect from your agressive train operators.  Somehow we all managed to get home without having any major casualties in the war on Metro train this evening.

Well, this is just a sample from a day that is not very unusual.  I have seen this happen many times in the past and I witnessed and participated in this today.   Let me tell you that I do enjoy those days when you get some courteous operators who are patient enough to wait for the customers to board and show up for work with an attitude that says “customer is my god”.  If you really like to hear this, I am a transportation expert myself (hence the name TransportGooru) and I am here to offer you a friendly tip or two — purely from an expert/customer point of view. Let’s now discuss the “potential; solutions to this recurring problem:

1.  Train your operators to understand that they work for people who pay to get around safely, not just swiftly.  Safety is paramount for everyone involved – not just for the Metro operator who stands well shielded in his hardened aluminum cocoon.

2.  Run more trains on days (not all day but at least at for a couple of hours before the games start and after they end) when you know there is a game or a major event at one of our area’s sport arenas/centers.  This should be very easy to do by coordinating with the organizers of such events (Verizon Center, Nationals, etc).  BTW, you guys did an amazing job during the Cherry Blossom Festival.  Kudos!

3.  Deploy your highly trained & poorly paid police officers who always help immensely in dealing with such issues.  I have seen on many occasions people are lot more obedient and well behaved when the officers are on the platform during such “rush” hours after the game.  They also help your train operators to understand that the passengers need time to get on the train.  If this would be a surprise for you, the above mentioned situation never happened in all these years when I took the train when the police officers are standing next to the trains at Galley Place, regulating the flow of passengers into the vehicles.  I think your officers have some “fear” of getting arrested when they see police, because they do their job pretty well without screwing up.

4.  If you think all the above solutions are not good, for Pete’s sake add a couple of cars on trains that arrive that time. Make it an 8 car train so that we have more doors to board and we don’t have to run a marathon on the platform to get close to the train.   I did learn today that you are going to run 8 car trains on Red and Green lines when a bunch of train cars get delivered.  Its about time you did this as you realize we are an active bunch in the DC area and there is always something to do around the town.  We consider you to be the best option to get around from point A to point B, without polluting the environment or making some petro-terrorist nation richer by shelling for gasoline to drive our sexy cars into the City.

5.  If possible, conduct a psychiatric evaluation of your current train operators, all of them, and re-train those who are borderline psychotic/neurotic.   Before they injure someone or mangle some human body part, they be told that it is inappropriate to operate a vehicle in the above described manner.  If it does not change, you may very soon have to print the following message on your Tickets:  WARNING: RIDING METRO IS INJURIOUS TO HEALTH.  WE ARE NOT RESPONSIBLE FOR YOUR LOSSES OR BODILY HARM WHILE ON THE METRO SYSTEM BECAUSE WE DON’T KNOW WHAT WE ARE DOING IN OUR JOBS.

6. Your hiring and training policies need to be revisited if the situation persists or deteriorate any further (which is highly unlikely as I already saw your staff hit the rock-bottom this evening with such appalling behavior.  It can’t get any worse than what it is now).

7. The final suggestion:  If you can’t fix it, just accept the failure and simply walk away.  Some of your customers have done that – they are resigned to the fate they suffer in the hands of your egregious operators and have decided to move on to alternative modes of transportation (read as personal vehicles a.k.a. cars, mopeds, bicycles) and happily driving around polluting the air that you and your children breathe.   If you want these people to return to your system, you have to correct these above mentioned deficiencies.. Or at least show them that you are making a sincere effort to do that.

If you still think none of the above suggestions are agreeable and you would still like to justify what your operator did is the right thing and there was a very good reason for doing so, please feel free to call me and explain what that reason would be.  Because, I am already close to being “insane” trying to find a logic/reason for how a train/system could be operated in this fashion.  Where I grew up, such a thing would be STOPPED and REEVALUATED COMPLETELY BEFORE IT IS DEEMED SUITABLE FOR SAFE OPERATION.

Before you tout the safety records of your system in yet another forum and plead your case for additional funding, I recommend you to prove to the general public that you and your staff are capable of running a system safely, smoothly and efficiently.  Safety doesn’t always mean prevention of fatalities. It can also be interpreted as prevention of loss (of limbs & other body parts) to your customers. It is a shame that no one has challenged you before and I am glad to do so with this open letter. Or may be it happened and you/your predecessors simply ignored it.

Above all, you have to understand that all your good deeds may simply be ignored when a passenger on your system experiences something so disastrous of this kind.  You and your staff are working hard all year and try to project a positive image to our city’s visitors and residents.  But the actions of a dumb few in your crew negate all the good things you accomplish or try to accomplish within your means.

Alright!  I probably sucked away a good chunk of your time reading this letter (which by now qualifies for the world’s longest complaint letter ever). Now, I’ll allow you to get back to fixing things around the Metro.  In the meanwhile, if any of the above mentioned items or issues are hard to understand or difficult to reason with, please feel free to write to me.  I’ll be glad to spend a couple of my hours to visit you and chat with you (very cordially, as you seen above) over a cup of coffee. Of course, I’ll pay for your coffee too and show our loyalty and generosity towards someone who has a keen interest in our commutes a pleasant one!

Look forward to hear from you soon. Take care, and enjoy a wonderful weekend!

Sincerely,

TransportGooru@gmail.com

(Signed on behalf of the all the suffering metro riders)

P.S: Apologies for the erratic spelling and any/all grammatical flaws you may have encountered.  It is too late to proof-read but I am sure you are a smart man who is capable of looking past the mistakes and understand the “gist” of the letter, which is:  Your service sucks!  Help us, please!

WMATA is now ready to mash! Washington, DC’s Metro takes a giant leap by sharing transit data online for developers

March 24, 2009 at 7:13 pm

(Source: Faster Forward blog – Washington Post)

Upgrading Transit’s Interface: Metro Releases Google Transit Data

This morning, Metro’s Web site has a new page with a title not normally seen on the online presences of transit agencies: “Developer Resources.”

Photo Courtesy: Mymetrostop@Flickr

That page offers a download of Metro’s bus and rail schedules inGoogle Transit Feed Specification format, ready for any developer to download and reuse in a Web page or in a standalone program. (At the moment, clicking through the user agreement on the page only sends you back to the user agreement, but I’m sure somebody at Metro will correct that soon enough. Right?)

 In doing this, Metro is following the example of a lot of smart Web sites — but too few government agencies — by letting the rest of the world re-use, re-publish and mash up its data. The immediate effect of a GTFS download may only be the addition of Metro rail and bus routes to thetransit guidance offered on Google Maps (assuming the Mountain View, Calif., Web firm doesn’t object to Metro’s terms of use). That alone should make Metro’s services far more “discoverable,” to use a little human-interface jargon. But when anybody else can play this game, the possibilities are wide open.

In the same way that Web developers have used Google Maps tools to build crafty sites charting everything from real-estate sales to campaign donations, people will be able to build Web sites, widgets and programs using Metro’s data in ways that the company hasn’t thought of and may never dream up on its own.

For a sense of the possibilities, look over this interview from last year, in which two managers in Portland, Oregon’s Tri-Met transit agency explain how independent developers and other government agencies are building useful software and services off their data feeds with minimal cost and effort.

Click here to read the entire article. 

This time, it’s for real — Washingtonians, get ready for the new metrorail line to Dulles Airport

March 10, 2009 at 10:52 am

(Source: Dr. Gridlock, Washington Post)

This time, it’s for real. The Washington region can now plan on construction of a new Metrorail line through Tysons Corner and out to Reston. U.S. Transportation Secretary Ray LaHood signed an agreement this morning that means all hurdles have been cleared for the crucial $900 million federal portion of the financing.

A quote that I could attribute to any number of Northern Virginia leaders who are at the U.S. Department of Transportation today: “This is a great day.” The grand signing ceremony in the DOT atrium is more than just a crowded photo op for state and federal officials. It’s a breakthrough for travelers in the Washington region. This will help organize Tysons Corner for the 21st Century. Four stations will be built there. And it will provide a transit line for at least a few more generations of Washington area commuters.

Virginia Gov. Timothy M Kaine said he had never worked on anything so complicated. In his remarks this morning, he noted that the project spanned federal administrations, and praised the work of former transportation secretary Mary Peters during the past year.

The Armed Forces Inaugural Committee holds a briefing

Shaking hands after the signing are, board chairman of the Metro Washington Airport Authority H.R. Crawford Honorable, left, and U.S. Transportation Secretary Ray LaHood. Just behind them, left to right, are former Senator John Warner, Senator Mark Warner, Va. Gov. Timothy M. Kaine, and Rep. Frank Wolf. (Gerald Martineau/Post)

Click here to read the entire article. 

Washington, DC Metro: WMATA’s ‘Next Bus’ System to Return in July

March 6, 2009 at 7:50 pm

(Source: Washington Post)

Metro: ‘Next Bus’ System to Return in July

Metro General Manager John B. Catoe Jr. started off his online discussiontoday with an update on the late, lamented Next Bus system, intended to provide real time information about bus arrivals.

Catoe said the system that was taken down in October 2007 for lengthy repairs should be back in July. He ordered it taken down because the information wasn’t accurate enough often enough.

Recently, some bus riders discovered an online test site and began using it.

Dear Dr. Gridlock:
I have kind of a mystery for you about the NextBus system. I write a blog about Columbia Heights called New Columbia Heights and also for DCist.

One of the DCist writers found that NextBus seemed to be working for WMATA, so I wrote about it on my blog — a NextBus staffer then commented on the post and said it’s a test version, but WMATA gave them a green light, and please use it. When Sommer from DCist asked WMATA about it, they said it wasn’t ready and shut it down.

Suddenly, I’m the bad guy, because apparently I unearthed some secret and people claim WMATA had never wanted NextBus to work anyway, and used this as an excuse to shut it down (again). WMATA said it’ll be awhile before the site is up. It seems like NextBus and WMATA aren’t on the same page about the site, maybe you could look into that and why it’s not up and running at all – it’s been a few years.

Click here to read more.