(Source: CNN)

We have all heard numerous stories about the bad treatment meted out to passengers by the airline staff and airline managements around the country. Among many such stories, one recent incident got a lot of scrutiny and prompted Government action.   On August 8, Continent ExpressJet 21816 enroute to Minneapolis from Houston,  with 47 passengers onboard was left waiting for clearance overnight on a tarmac in Rochester, Minnesota.

As the hours — going on six of them — passed, he said the air in the ExpressJet for Continental Airlines cabin grew rank. The two babies on board cried. The toilet filled and stopped flushing. No food was served and the puddle-jumper seats made sleep, for him, impossible. All the while, the airport was visible from the plane.

The much-publicized story of Flight 2816, diverted to Rochester because of bad weather while en route to Minneapolis from Houston, Texas, has brought to the forefront a growing demand to institute passenger rights.

Advocacy groups are fielding calls, gathering momentum and preparing for a September 22 hearing in Washington. One organization recently bought cable television ad time hoping to reach President Obama on his vacation and earn his support, just as a bill to protect fliers from such incidents heads to the Senate floor.

Since the Rochester incident, there have been other tarmac strandings. Passengers on a Sun Country Airlines flight were trapped for about six hours on August 21 while at JFK International Airport in New York. That prompted the airline’s CEO to announce last week a four-hour maximum deadline for tarmac sittings, Minnesota’s Star Tribune reported. The first “massive tarmac stranding” to spark outcries and stir up calls for legislation came in January 1999, said Kevin Mitchell, chairman of the Business Travel Coalition. That was when about 3,500 passengers were trapped during a snowstorm for up to 13 hours on Michigan’s Detroit Metro Airport tarmacs, he said.

The 2007 Valentine’s Day crisis involving JetBlue flights, which included strandings of up to 10 hours at JFK International, in Mitchell’s opinion eventually cost the then-CEO his job.  A couple of months before that mess, Kate Hanni was one of the passengers caught up in a December 2006 storm fallout in Texas that left her and her family on an Austin, Texas, tarmac for more than nine hours.

“People miss funerals, weddings, cruise ships, business meetings — it has an impact on their lives,” said Hanni, whose outrage about that air travel experience pushed her create FlyersRights.org.

“And it’s not just a customer service issue,” she continued, mentioning overflowing toilets and people with diabetes or other medical conditions. “It’s about safety, dignity and well-being.”

In late July, the U.S. Senate Commerce Committee passed the Federal Aviation Administration Reauthorization Act, which includes the Airline Passengers Bill of Rights, first written in 2007 by Sens. Barbara Boxer, D-California, and Olympia Snowe, R-Maine. The FAA reauthorization bill will next move to the Senate for consideration.

Calling attention to the frustrations of flying is what Hanni, 49, is all about. If someone phones while trapped on a tarmac, she’ll start ringing the airline and airport managers, demanding help. If the response she gets is insufficient, she threatens and is poised to call media. Since the Rochester incident earlier this month, she said she’s been interviewed more than 50 times.

In June, 278 airplanes sat on tarmacs for more than three hours, according to a consumer report released by the DOT. The department’s Bureau of Transportation Statistics shows that 42 of the June flights sat on tarmacs for four hours or more.

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TransportGooru Musings: If you are one of the poor souls who was stuck for hours inside a metal tube, sign the petition and join teh crusaders in the fight for an Airline Passengers’ Bill of Rights (via flyersrights.org) .
http://www.petitiononline.com/airline/petition.html

(Source: Wall Street Journal)

If you thought legroom on commercial airlines was already cramped, get set to be squeezed some more.

New Boeing 737-800s now being delivered to American Airlines have the same-size cabins as the existing 737-800s in American’s fleet. But the new planes have 12 more coach seats, pushing the total number of seats to 160. Delta Air Lines Inc. has also added 10 seats to its 737-800s, raising the total to 160. So has Continental Airlines Inc.

Image Courtesy: Wall Street Journal

The seat squeeze shows how airlines are aggressively cramming more seats into jets. The trend has been going on for years, but has picked up momentum of late as airlines take food galleys out of airplanes since they’ve stopped serving free meals. Some carriers also are replacing seats with new ones made with slimmer frames and cushions, creating additional rows.

In American’s case, some customers will lose some legroom. The airline says it standardized the “seat pitch” — the distance from a point on one seat to the same point on the seat in the next row — at 31 inches throughout the coach cabin. Some rows in the old configuration had as much as 33 inches of seat pitch, and American’s Web site says the old configuration averaged 32 inches.

Exit rows still have more legroom in the new layout — about the same 39-40 inches as in the old configuration. But “bulkhead” seats in the first row of the coach cabin won’t be as roomy as frequent fliers are accustomed to. A spokesman for American says there’s a “slight reduction” in legroom for the first row of the economy section.

Despite the squeeze, American believes the new seats won’t feel more crowded to travelers. The seat bottoms pivot forward a bit like movie-theater seats to give the person behind you more knee room when reclining.

Still, seat pitch at 31 inches may well feel tight to many travelers. American once had 34 inches in coach when it marketed itself as the “More Room” airline from 2000-2005. The MD-80s being phased out in favor of the 737-800s will replace MD-80 jets that have 31- to 33-inch pitch in coach.

While some low-cost airlines still offer 32-34 inches of seat pitch on planes, 31 inches has become the standard in coach at many carriers. Delta, for example, had 32 inches in its 737-800s when it had 150 seats. A reconfiguration completed last summer on all 71 737-800s in Delta’s fleet pushed that to 160 seats, using slimmer seats. But seat pitch did decline: The first seven rows in coach have 32-inch pitch, but the 15 rows behind the exit doors have 31-inch pitch.

More passengers on a plane means more travelers competing for the same overhead bin space. And bathrooms, too. Most 737-800s are delivered from Boeing with three bathrooms — one in the front for first-class passengers and two in the rear for coach customers.

Continental and Alaska Airlines are notable exceptions. Continental opted to add an extra mid-cabin bathroom to some of its 737-800s and use those planes primarily on trans-continental flights. That version also has an extra row of first-class seats and carries a total of 155 seats.

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