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#WMATA Caught With Its Pants Down.. Pissed Off Customers Blow Steam on Twitter

January 30, 2013 at 7:28 pm

Just a couple of hours ago, the premier transit agency in the nation’s capitol (WMATA) suffered a serious service outage on one of the heavily traveled train lines (Green Line). The abrupt disruptions have left many commuters stranded without a way out of the Navy Yard (and Anacostia) area, a major hub for riders employed at many of the facilities, including the US Department of Transportation, situated in the vicinity.   Though it was an unexpected situation, #WMATA was a bit slow to respond and got customers ticked (to put it lightly). And the customers have already taken to using social media sharing pics. and tweets from the scene.  To WMATA’s credit, the communications team at the agency was trying its best to deal with the situation, which is a bit more heartening than how they did in similar situations in the past.  Here is a sample of what’s happening on Twitter as we speak :

WMATA GL Jan 30 Issue - Tweet Capture2

Heated Exchanges

A sample of  what’s happening at Twitter hashtag #WMATA

Looks like it is going to be a long night for all involved, esp. for the communications team at WMATA.  Hope they learn sooner than later to deal with/cool down their customers before they all start flocking to their personal automobiles to get around the town.

ITS America 2013 Student Essay Competition

January 30, 2013 at 5:24 pm

ITS America Annual Meeting 2013Sponsored by ITS America and the Southwest Research institute, the Student Essay Competition is designed each year to encourage student interest and future participation in the development of Intelligent Transportation Systems and solutions. The objective of the essay competition is to provide an opportunity for today’s transportation and engineering students to apply their knowledge in a thought-provoking and enjoyable competition and to build awareness of ITS as a career path with unlimited potential.

Students are asked to submit a 2,000-word essay on any one of the following topics:

  • “Next Generation Cooperative Systems, how will they evolve?,” “How is ITS evolving?,” and
  • “What are the technological barriers to near term realization of fully autonomous systems on U.S. highways?”

The first, second and third place winners will receive $1,500, $1,000 or $500 respectively. Additional recognition includes:

  • The 1st place winner will be invited to attend the Awards ceremony at the ITS America Annual Meeting on Tuesday, April 23rd and be assisted financially to cover trip expenses.
  • Receive a complimentary full registration to attend the conference.
  • Have the opportunity to present their winning essay at the dedicated Interactive Session area in the exhibit hall.
  • Have their winning essays displayed on the Student Essay Competition Web page of ITS America’s website.
  • All three winners will be featured in nationally-distributed press releases.

Click here for the official for guidelines and application information.

Surprise! Car Unexpectedly Drives Out of Sea Foam, Nearly Hits Cops

January 28, 2013 at 7:40 pm

Mick Bell on YouTube via Laughing Squid

Police in Sunshine Coast (Australia) got a surprise during the recent storm & flooding of the coastal area. The churning seas whipped out a heavy dose of foam that completely enveloped the road near the coast . As the cops stood watch, out comes a stealthy surprise – a car, completely covered in the foam! Scary to say the least!

Coolest Gas Station, EVER (with Crazy Roof Structure)?

January 28, 2013 at 7:21 pm

Shape the FUTURE of Federal ITS Research! Share your input for the next ITS Strategic Plan by March 15, 2013

January 28, 2013 at 2:48 pm

Review the 2015 - 2019 ITS Strategic Plan Discussion Document

The USDOT ITS Joint Program Office recently published “An Open Dialogue On The Draft Focus And Themes For The Next ITS Strategic Research Plan,” available at http://www.its.dot.gov/strategicplan/.  The purpose of this document is to establish a starting point for creating the next ITS Strategic Plan. The goal of presenting themes is to enable continuity of the current research programs while establishing new or redefined goals and objectives to meet emerging research needs. The themes fall into three broad categories:

  • Maturing Connected Vehicle Systems – Focuses on what is needed to accelerate the maturity of vehicle-based communications with surrounding systems
  • Piloting and Deployment Readiness – Focuses on the security, policy, business opportunities, capabilities, pilots, and incentives needed to support vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) implementation
  • Integrating with the Broader Environment – Focuses on the integration and decision support capabilities to enable V2V and V2I (collectively termed V2X) interaction with other governmental services and public utilities.

We invite the community to consider providing input to the draft themes by visiting http://itsstrategicplan.ideascale.com/.  The USDOT is seeking your input on the following key questions, although other input is highly welcome:

·         What technological changes will occur in the near future that will impact transportation?

·         Are the themes outlined here addressing the technological and societal changes that affect transportation?

·         Are there other themes we should be considering? If so, why?

·         Are there themes that should not be considered, or moved to a different timeframe?

·         What is the appropriate federal role in technology and transportation that best assists the private sector and travelers at large?

Your input is requested no later than Friday, March 15, 2013.  Your attention and consideration of this request is greatly appreciated.

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Why I love @DDOTDC… and what other transportation agencies/organizations can learn from them

January 25, 2013 at 4:29 pm
English: District of Columbia Department of Tr...

English: District of Columbia Department of Transportation (d-dot) logo (Photo credit: Wikipedia)

I’m a big fan of transportation agencies using social media to reach their customers & stakeholders.  But often you will find many of these agencies send out tweets and Facebook posts that are plain boring and borderline irritating.  Fortunately, some agencies do understand the importance of adding humor and fun to keep their messages appealing yet entertaining without looking too mundane.  Among a handful of agencies that do this so well is @DDOTDC (aka DC Department of Transportation). They always know how to mix up the seriousness of a bland transportation message with a little bit of humor to make it easy for the end-user to consume, esp. at the end of a long day.  The communications team at @DDOTDC has done a commendable job on many occasions and today is not an exception.

Like every time it happens, today DC metropolitan area got into panic-mode when snow flurries started hitting the ground. As folks left offices/workplaces early, the vehicle traffic started building up on the streets. So, to lighten up the mood and poke a bit of fun of the traditional behavior of DC metro residents, the @DDOTDC team pushed out a series of fun tweets titled Top 5 signs it’s snowing in DC”:

And you see my point? How refreshing is it to see a public agency do something like this instead of just sending out plain boring traffic congestion updates during an already crazy time on the streets?  If you happen to serve as a communications in-charge at any transportation agency, you will be thrilled to see such great levels of audience engagement from the community for each one of these messages (i.e., retweets, Favs, etc). So, if you get a chance, say “Thank You” to the @DDOTDC team for their fun yet sincere community service and all the hard work they put in to keeps us safe on the roads.

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Few observations from 2013 TRB Annual Meeting Week

January 23, 2013 at 5:13 pm

Now that I’ve returned to my office after a week long transportation nerdery (is that a word??) in Washington, DC, I thought of quickly registering a few observations I made during the week.  What I call the TRB Week has three back-to-back transportation events that happen in a week:  it all began with the 3rd Transportation Camp (Jan 12) then followed by the 2013 TRB Annual Meeting (Jan 13-17) and concluded with the Transforming Transportation (Jan 17-18).  As I stated earlier, these are mere observations and shared with the hope that it benefits the attendees heading to DC for future Transportation Research Board Annual Meeting and events planned around that conference.

  1. Transportation Camp: My TRB Week began at Transportation Camp here in DC (awesome facility support provided by co-host George Mason University’s Transportation Policy Program) and offered a glimpse of things to come.  This annual unconference is one of my favorite events in the Transportation Calendar for many reasons and continues to remain on the “MUST Attend” category.  As usual, I learned a lot about how much interest there is for biking among the Transportation planning community. Yes! A lot of bike-related sessions.  And the organizers, esp. OpenPlans, did a fantastic job keeping the event pace along.  For some odd reason, there are fewer sessions involving technology, technologists and hacks and more attendance from Transportation planners. My favorite session at this event featured a discussion on safety and security for women riders on Delhi’s Metro rail.
  2. 2013 TRB Annual Meeting:  Like in the years before, this conference continues to be at the center stage  for many of us in the Transportation Community and its importance has only continued to grow with more and more participants and innovative programming ideas tested by the organizer (Transportation Research Board).  This event offers a great chance to meet, learn and network with fellow researchers from around the world.  It is also an opportunity for me to catch up with many of my friends and colleagues whom I’ve known for years when they arrive in town.   Coffee breaks, lunch hour and dinner are always booked for me during this conference.  A few notable nuggets from TRB this year:
    • TRB smartphone app –  This was an awesome addition to the slate of conference planning tools, despite having some glitches/difficulties syncing the sesssion information across the platforms (phone/tablet/PC).  I’m hoping this app will be better and much more user-friendly as TRB continues to fine-tune the product in the months ahead.
    • Wifi access –  Internet connectivity during the conference continues to be a big pain but TRB staff noted that relief is on the way when the conference moves from the hotels (Marriott, Omni and Hilton) to the Convention Center in 2015.  This also would render more opportunities to attend sessions that are currently not accessible to many of us due to the logistics involved (riding shuttle buses between hotels is a big deterrent when it comes to planning my sessions at the different hotels though it doesn’t take much time to travel between them).  Thanks to my employer (Citizant, Inc) I was lucky to have had a Verizon MiFi hotspot that allowed me to stay connected to the web at 4G speeds and allowed for a seamless support for my clients throughout the conference.
    • Food – Continues to remain a major sore point as all the eateries around the conference hotels, esp. Marriott, get jammed up quickly with conference goers during lunch times.   The Lobby bar at Marriott continues to be a major attraction for coffee breaks and post-dinner drinks as it can be a great venue to schedule meetings.
    • My first audio podcast interview – Got interviewed for an Audio Podcast by Andy Boenau, a Transportation planner who also does very interesting podcasts with experts engaged in transportation. We discussed various issues randing from social media  in transportation to the evolution of driver-less cars (vehicle automation).   Yet to see the final product and I’m hoping to see it available on Andy Boenau’s website soon (urbanismspeakeasy.com)
    • Social Media – I cannot stress enough the role of Social Media in bringing people together during such large gatherings of people.  The presence of twitter is undeniable as the volume of tweets continue to swell year after year during the conference (and also in the weeks leading up to the conference). Don’t believe me? I recommend you check the hashtag #TRBAM and you will know what I am talking about.   And this shows you how popular Twitter is:  tweet from @TRBofNA today says “3,968 tweets using #TRBAMSun. Jan. 13-Thursday, Jan. 17, 2013. In 2012, we had 2,830 during the same#TRBAM timeframe”. One of the major highlights of the TRB Annual Meeting is the impromptu tweetup I planned with a few fellow Twitterti. This tweetup held at Open City Cafe on Jan 16th  was conceived, planned and executed via Twitter.  We had a great turnout (about 85 people) and full sponsorship from @Uber_DC, the best hi-tech Taxi service at your fingertip.
    • Innovative Programming: TRB staff are testing different formats to keep the audience engaged.  One such effort was the Pecha Kucha style presentation, a 1st for TRB, that I happened to be a part of.  Though the event was slated at the tail end of the conference (Yeah. Wednesday evening 7:30PM start), we had a great turn out.  The moderator (and friend Shin Pei-Tsay) did an awesome job mixing up the line up, alternating between U.S. and European presenters to keep up the tempo.  Each presenter had 20 slides and 20 seconds per slide to tell their story, mostly with visuals (and a sprinkling of text).  I couldn’t have imagined a better format for a tired audience who have endured death by powerpoint all through the week.
    • Networking: I cannot stress enough the importance of networking during the TRBAM Week.  Here are a few words of wisdom for the new and young attendees:
      • Stuff a ton of business cards in your coat/jacket when you arrive at TRB.
      •  Always be willing and ready to tell your story. If it is not too much work, I recommend that you prepare a two minute “elevato r pitch” that tells your story. You never know who will be in that hypothetical elevator with you.
      • Looking for a job? Prepare and print a few copies of your resume and keep it ready for sharing with people interested in your story.
      • Attend as many networking events as possible.  Often you will see many Happy Hours, Receptions, Sponsored Events, etc held along the sidelines of the Annual Meeting. These are great venues for meeting and interacting with cool people.
      • Get a lot of sleep if you can can. That’s one of the toughest things to do when you are in town for just a few days catching up with people and attending sessions.
      • And stay connected on Social Media:  Are you the shy one?  No worries. If you are not so social in person, you may want to start by chatting with your target audience on Twitter, Facebook and LinkedIn. This virtual interaction should definitely give you the confidence to interact with them in person when you are at the event.  Also, from a civic sense, the conversations in the community will only get better when more people start talking. So, don’t hesitate to send out a tweet or post a note on LinkedIn.
      • Do not hesitate to signup for volunteer opportunities, especially at the TRB Committees. If you are under 25yrs old, the committees would be glad to have you added as a Young Member.  Also, a few notable forums that you should consider checking out during the Annual Meeting – Young Professionals in Transportation (they host an awesome reception every year. MUST ATTEND for us transportation professionals), Young Members Council, Womens Transportation Seminar, etc
  3. Transforming Transportation – Right on the heels of TRB Annual Meeting, the World Bank and World Resource Institute’s EMBARQ hold this annual event, Transforming Transportation, at the World Bank building, bringing together experts from around the world to discuss sustainable transportation issues.  This year was a bit more special than previous years with the addition of a Keynote by New York City Mayor Mr. Michael Bloomberg, who has a great interest in supporting sustainable transportation initiatives not just in his city but also across the globe. The amount of knowledge sharing that happens in this event is unparalleled and I always walk away with a ton of new ideas that I could easily implement in my world of transportation and communications.  This event also serves as a reminder for me as a professionals practicing the craft in the Developed world, that there are so many challenges that remain unsolved in transportation domain in the developing world.

There are so many more things I’d like to write about but in the essence of time, I’m going to stop here.  Should I find the time and energy in the next couple of days, I’ll do a follow-up post.  If you think I have missed something or should have addressed a few more points, do not hesitate to drop me a note in the comments sections.  I’ll be happy to respond to your comments/suggestions/etc.  Also, do not hesitate to share this article with your fellow Transportation professionals if it will help prepare them for the next year’s event.

 

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Infographic: Where The Wild Things Shouldn’t Be – Visual Documentation of Animal Vehicle Collisions Factoids

January 11, 2013 at 4:13 pm

(Image Courtesy: veterinarytechnicianschools.com)

Every year, the United States spends billions in medical, road-repair and vehicle costs due collisions between vehicles and animals, not to mention the trauma of all of the human and animal lives that are lost. But is anything being done about this problem? The professionals use their expertise to help shrink the number of animal-vehicle collisions (AVCs) and the resulting horrific consequences. This infographic gives some background on the problem of AVCs and presents some of the solutions currently deployed to mitigate this growing problem.

Image Courtesy: Veterinarytechnicalschools.com

Image Courtesy: Veterinarytechnicalschools.com

Job Alert: Transportation Specialist, Office of Freight Management and Operations @ USDOT’s FHWA – Washington, DC

January 11, 2013 at 12:53 pm

Position Title: Transportation Specialist, GS-2101-13 / 14 CAH (Open to US Citizens)

Job Announcement Number: FHWA.HOP-2013-0010

APM Terminals, Portsmouth, VA.

APM Terminals, Portsmouth, VA. (Photo credit: Wikipedia)

Open Period: Friday, January 11, 2013 to Monday, January 21, 2013

Duty Locations: Washington, DC, US

Applications will be accepted from any U.S. citizen.

There is an open position for a Transportation Specialist assigned to the Office of Freight Management and Operations, in the Office of Operations of the Federal Highway Administration (FHWA).

Within a team environment, the Transportation Specialist is recognized as a national expert in developing and delivering a freight-related programs and initiatives program. This includes working closely with the public sector at all levels of government and the affected industry sectors to conceptualize and implement this programs and initiatives. You will be considered an expert in the field of intermodal freight operations and will have the ability to manage technology-based programs; and will serve as lead for activities related to integration of freight into transportation infrastructure and operational improvements. You will serve as the lead for public sector freight transportation activities, programs and initiatives throughout the United States and with Canada and Mexico and our partners in other countries of the world.

The ideal candidate is a mid-career to senior professional with knowledge and experience in transportation and intermodal freight operations, with knowledge of supply chain logistics, the economic factors that drive industry liaisons and drive business relationships, and intergovernmental relations as conducted with other Federal, State, MPO and multi-jurisdictional entities. For complete information and to apply, click here.

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Infographic: Self-Driving Cars – What does the car of the future look like?

January 7, 2013 at 12:42 pm

Despite the bold predictions (75% of vehicles on road will be autonomous by 2040!!!), the infographic below visually captures some of the benefits of autonomous vehicles.. 

From: Bankrate Insurance’s InsuranceQuotes.com