Who Rides Transit? – An illuminating illustration by The Infrastructurist

May 26, 2009 at 1:32 pm

(Source: The Infrastructurist)

Our friends at The Infrastructurist compiled the national results from that study and compare them with the demographics of transit systems in three U.S. cities: Washington, D.C., Portland, Oregon, and San Francisco (well, the Bay Area). The snapshot offers an intriguing insight into which Americans choose not to drive to work.

If FTA can spend a bunch of money on such a compilation for the entire US,  that would greatly benefit many of our professionals engaged in transportation planning & policy research.  An analysis on the issue of social equity and its underpinning to transportation alternatives would be very helpful to say the least as the country’s demographics has undergone a signficiant shift in the past decade or two.

Electric Car Infrastructure Trials: Some Progress, Long Road Ahead

May 26, 2009 at 11:47 am

(Source: earth2tech via Reuters)

Cities have thrown down the gauntlet for electric car charging in recent months, and utilities are increasingly eager to tout infrastructure efforts. Among automakers, the Renault-Nissan Alliance has been out in front working to coordinate governments, utilities and charge station companies to develop regional networks of hardware and services that drivers will need to make the automakers’ upcoming electric cars practical for daily use. But what steps follow a big partnership announcement, after a utility, a vendor or an automaker says it’s done a deal to ready the power grid for an EV rollout?

For at least one of the 26 partners that the Renault-Nissan Alliance has lined up so far — utility San Diego Gas & Electric — the vision for how to support plug-in vehicles at even a pilot scale is just beginning to take shape. In an interview last week, SDG&E’s Clean Transportation manager, Bill Zobel, gave us a glimpse of what the utility has accomplished so far, and what it has in the works.

At this point, Zobel said, the company is still in the process of assembling its internal team for the project. When that group is fully established next month, it will help develop milestones and oversee outreach to customers and “integration across the broader utility.” By September, SDG&E aims to have commitments from fleet operators in the San Diego area to trial at least 100 electric cars coming from Nissan next year. Zobel said the University of California, San Diego is “ecstatic” about the program. The city and county of San Diego, several nearby cities and the U.S. military may also sign up to try the vehicles. SDG&E plans to have at least 15 of the cars in its own fleet.

SDG&E has requested stimulus funds from both the state of California and the federal government (Zobel wouldn’t tell us how much) to help it expand the project more quickly than it might without the funds.   

For the long term, SDG&E is thinking about how to educate EV buyers about “circuitry, wiring and permitting requirements,” and other aspects of EV ownership. Typically when you buy a car now, Zobel said, “there’s instant gratification.” Put your money down, and you have a vehicle that you can refuel at any gas station. Pretty soon, however, the utility, car dealers, the local government and drivers will need to “understand the requirements for an owner walking off the lot with a plug-in car.” When electric cars hit California in the 1990s with GM’s now famously “killed” EV1, that understanding was missing, Zobel said. “We’ll be much more prepared than we were last time.”

Click here to read the entire article.

States roll out plans for ‘smarter’ roads

May 25, 2009 at 2:02 pm

(Source:  Stateline.org via Planetizen)

States are hoping to use federal stimulus money to add technological advancements to their streets and highways to create “smart” roads.

Not all the highway improvement projects states plan to pay for with federal stimulus money involve widening roads, fixing bridges or repaving highways. Nearly half the states plan to use some of their new funds to pay for high-tech gadgets that will reduce congestion, help the environment and create jobs quickly.

At least 22 states have told the federal government they want to make their roads “smarter” by installing traffic cameras, creating express toll lanes, improving traffic signals and alerting drivers about accidents or delays ahead, according to the National Conference of State Legislatures.Such projects are “quick, they can move forward very fast, they create jobs and they’re effective in the short and long term,” said Jaime Rall, an NCSL analyst.States are under the gun to tell the federal government how they plan to use $26.7 billion in federal stimulus money for transportation. They have until June 29 to commit half of that money to specific projects, so states are focusing on projects that can get started quickly.Three-quarters of the money committed by states so far will pave or re-pave roads. Some of the money can go to passenger and freight rail efforts, too.

The Obama administration announced earlier this week that another $1.5 billion in transportation stimulus money can be used for innovative road projects.But included in the mix already are dozens of efforts to use technology to make roads function better. The “smart road” improvements include signals for on-ramps in Colorado, new E-Z Pass toll booths to allow drivers to pay without stopping in Delaware and traffic lights connected to fiber optic cable to reduce bottlenecks in Utah.

Technology improvements, in particular, have a bigger bang for the buck for the economy, the federal government points out, because more of the money goes straight to workers’ salaries. Only 20 percent of material-intense projects such as laying roads or fixing bridges typically goes to payroll, according to a January analysis by the U.S. Department of Transportation. For technology upgrades, about 50 percent goes to paychecks.

One of the biggest projects on the drawing board is a $74 million undertaking to upgrade 72 miles of roadway on the I-95 corridor in and around Philadelphia. The thoroughfare, crucial for the nation’s fifth-largest city, handles 120,000 to 170,000 vehicles a day. Pennsylvania officials hope the three-stage project will help minimize traffic delays and reduce pollution.   Technicians at the King of Prussia hub work around the clock, looking out for accidents and delays. If a car pulls off to the side of the road with a flat tire, for example, technicians can dispatch a tow truck. Meanwhile, the electronic signs will tell drivers about upcoming congestion. The message boards also can alert motorists about construction and suggest alternate routes.
Click here to read the entire article.  Shown below is the NCSL brief on ARRA surface transportation provisions, which makes the case for ITS projects as innovative, cost-effective alternatives for ARRA highway infrastructure and grant funds.

PBS’s “Road to the Future” documentary explores the challenges and possibilities facing American cities

May 25, 2009 at 10:13 am

Blueprint America: Road to the Future, an original documentary part of a PBS multi-platform series on the country’s aging and changing infrastructure, goes to three very different American cities – Denver, New York and Portland, and their surrounding suburbs – to look at each as a microcosm of the challenges and possibilities the country faces as citizens, local and federal officials, and planners struggle to manage a growing America with innovative transportation and sustainable land use policies.

Over the next 40 years, America’s population will grow by more than an estimated 130 million people – most will settle in or near the country’s major population centers. At the same time, an unprecedented multi-billion dollar public works investment has just been made by the federal government to rebuild both the weakened economy and stressed national infrastructure. And, Congress is about to consider a transportation bill that will determine the course of the nation’s highways and transit for years to come.

Host and veteran correspondent Miles O’Brien goes to three very different American cities – Denver, New York and Portland, and their surrounding suburbs – to look at each as a microcosm of the challenges and possibilities the country faces as citizens, local and federal officials, and planners struggle to manage a growing America with innovative transportation and sustainable land use policies.

With roads clogged and congested, gas prices uncertain, smog and pollution creating health problems like asthma, cities that once built infrastructure to serve only automobiles and trucks are now looking to innovative new forms of transportation systems – like trolleys, light rail, pedestrian walkways and bike paths.

Whether it is talking to residents pushing sustainable development in the Bronx, smart growth in Denver, or a journalist in Portland whose beat is bicycling, Blueprint America finds a common theme: America’s love affair with the car may be a thing of the past.

Click here to watch the full documentary.

Chinese High-Speed Rail investment dwarfs US investment; Government’s commitment to passenger rail makes US plan look a little silly

May 22, 2009 at 12:41 am

(Source:  The Infrastructurist & Asia Times)

The Chinese are at it again.  The Asian juggernaut is rolling ahead with its investment in beefing its modern infrastructure – this time with a massive investment in railways.   With the dedication and determination that has become a hallmark of all things Chinese, be it sports or the development, the country has proved time and again that it is among the best in the world.  Dithering and doing things half-way are not among the national character flaws that might be pinned on the Chinese.  And, perhaps, they’re already at it with this plan to build the world’s largest high-speed rail network. 

China’s rail links totaled 76,600km by end of 2006. But most of them were built at least 30 years ago and some even date back to the early 20th century.   The economic boom of the past two decades has generated soaring demand for rail transportation. In 2006, China’s rail network handled 25% of the world’s cargo and passenger travel, although the country’s railway network only accounts for 6% of the world’s total by mileage. 

In 2006, China’s railway network carried 662.2 billion passenger-kilometers – 2.7 times that of Japan – while it carried 2.87 billion tons of freight, a billion tons more than in the US, and 4.8 times that in India.  To cope with the skyrocketing demand for rail transport, the Chinese government has kept expanding its plans for rail construction. As of March 31, China has committed $259 billion to building its high-speed rail network project, and plans to spend nearly a half trillion dollars more in the next three years, boosting the total investment to $730 billion by 2012.

Of the Chinese investment, at least $1 billion is going to the German conglomerate Seimens for the purchase 100 high speed train sets. They will be, on average, 16 cars–or 1300 feet–in length, capable of carrying 1000 passengers, and capable of traveling 218 mph. Moreover, they will be running on tracks designed to accommodate that speed. Unlike, say, the Acela.  Ultimately, the Chinese government plans to buy 1000 high speed trains to run on a track network of around 25,000 miles. 

A little context here: The US–a country with a per capita GDP about 16 times that of China–has set rail as a national priority and has committed… $13 billion. Or, about 2 percent as much in China. This, of course, is in a place where it costs a hell of a lot more to get anything done.   In the U.S., President Obama’s decision to make high-speed passenger rail service a centerpiece of his transportation agenda is funded in part through the recently passed $787 billion stimulus plan including a total of $8 billion for improvements in the U.S. rail system. The Obama plan also proposes a separate five-year, $5 billion investment in high-speed rail as part of the administration’s suggested fiscal year 2010 budget (FY10 budget outline) to make a down payment on constructing enhanced rail network.

One has the sense that if that country ever gets serious about greening up, it will do it with a rapidity and effectiveness that will make western nations look downright silly.  Oh, not to forget that US politicians can take a lesson or two about working in unision when it comes to national interests.  Does anyone know what does it really take for the American lawmakers to get it right?  Will they ever understand the fact that we are rapidly losing our economic comptitiveness unless the bitching stops in the Congress? 

Government Accountability Office warns of service disruptions to the GPS satellites; Points finger at U.S. Air Force for delays in modernization process

May 20, 2009 at 5:49 pm

(Source: Autoblog & GAO)

Big government’s inefficiency comes in a variety of flavors, and this one could hit your dashboards as early as next year. According to a report from the Government Accountability Office (GAO), the U.S.’ Global Positioning System (GPS) could begin to experience black-outs and general failures next year due to the delays, mismanagement and underinvestment by the U.S. Air force. 

The report’s summary offers the following: The Global Positioning System (GPS), which provides position, navigation, and timing data to users worldwide, has become essential to U.S. national security and a key tool in an expanding array of public service and commercial applications at home and abroad. The United States provides GPS data free of charge. The Air Force, which is responsible for GPS acquisition, is in the process of modernizing GPS. In light of the importance of GPS, the modernization effort, and international efforts to develop new systems, GAO was asked to undertake a broad review of GPS. Specifically, GAO assessed progress in (1) acquiring GPS satellites, (2) acquiring the ground control and user equipment necessary to leverage GPS satellite capabilities, and evaluated (3) coordination among federal agencies and other organizations to ensure GPS missions can be accomplished. To carry out this assessment, GAO’s efforts included reviewing and analyzing program documentation, conducting its own analysis of Air Force satellite data, and interviewing key officials.

It is uncertain whether the Air Force will be able to acquire new satellites in time to maintain current GPS service without interruption. If not, some military operations and some civilian users could be adversely affected. (1) In recent years, the Air Force has struggled to successfully build GPS satellites within cost and schedule goals; it encountered significant technical problems that still threaten its delivery schedule; and it struggled with a different contractor. As a result, the current IIF satellite program has overrun its original cost estimate by about $870 million and the launch of its first satellite has been delayed to November 2009–almost 3 years late. (2) Further, while the Air Force is structuring the new GPS IIIA program to prevent mistakes made on the IIF program, the Air Force is aiming to deploy the next generation of GPS satellites 3 years faster than the IIF satellites. GAO’s analysis found that this schedule is optimistic, given the program’s late start, past trends in space acquisitions, and challenges facing the new contractor. Of particular concern is leadership for GPS acquisition, as GAO and other studies have found the lack of a single point of authority for space programs and frequent turnover in program managers have hampered requirements setting, funding stability, and resource allocation. (3) If the Air Force does not meet its schedule goals for development of GPS IIIA satellites, there will be an increased likelihood that in 2010, as old satellites begin to fail, the overall GPS constellation will fall below the number of satellites required to provide the level of GPS service that the U.S. government commits to. Such a gap in capability could have wide-ranging impacts on all GPS users, though there are measures the Air Force and others can take to plan for and minimize these impacts. In addition to risks facing the acquisition of new GPS satellites, the Air Force has not been fully successful in synchronizing the acquisition and development of the next generation of GPS satellites with the ground control and user equipment, thereby delaying the ability of military users to fully utilize new GPS satellite capabilities. Diffuse leadership has been a contributing factor, given that there is no single authority responsible for synchronizing all procurements and fielding related to GPS, and funding has been diverted from ground programs to pay for problems in the space segment. DOD and others involved in ensuring GPS can serve communities beyond the military have taken prudent steps to manage requirements and coordinate among the many organizations involved with GPS. However, GAO identified challenges in the areas of ensuring civilian requirements can be met and ensuring GPS compatibility with other new, potentially competing global space-based positioning, navigation, and timing systems.

Click here to download the report.  For those who like to read without leaving the page, here is the read-only version of the PDF.

Public and Private Sector Leaders Call for Deployment of Intelligent Transportation Systems and Smart Technologies

May 20, 2009 at 11:09 am

(Source: National Transportation Operations Coalition)

A coalition of transportation and technology leaders – including state and local officials, industry and academic leaders and prominent stakeholder organizations – is calling on Congress to focus federal funding in the surface transportation authorization bill on the deployment of smart technologies and innovative solutions in order to create a performance-driven, intermodal transportation system that is safer, cleaner, more efficient and more financially sustainable for communities, businesses and the traveling public.

America’s transportation system is facing significant challenges that must be addressed in the next surface transportation authorization bill, from financing our transportation system and reducing traffic fatalities to combating congestion and CO2 emissions. Solving these challenges will require transportation agencies and private sector partners to use all of the tools at their disposal, including intelligent transportation systems (ITS), related technologies, and multimodal operational strategies that can help prevent accidents before they happen, reduce traffic congestion and freight bottlenecks, provide more effective incident and emergency response, reduce energy use and emissions, and enable innovative 21st century financing options.

“As a result of successful research initiatives and private sector innovation, technologies are here today which can help increase safety, reduce congestion and emissions, boost competitiveness, improve system performance, and create more livable and sustainable communities,” the coalition wrote today to House transportation leaders. “While a continued and strengthened research role is still needed, it is critical that state and local agencies and private sector partners make better use of technology to modernize today’s infrastructure and optimize existing capacity, while building smart and efficient roads, bridges, transit systems, and multimodal transportation options for tomorrow’s transportation users.” 

Norway leaps ahead with its love for Hydrogen fuel – Dedicates 580 kilometer hydrogen highway

May 16, 2009 at 11:02 pm

(Source: Autobloggreen) & HyNor)

As the US government is cutting down its funding and research/deployment interest in Hydrogen-based transportation systens, Norway is thinking the exact opposite.  In an all out push, Norway is moving ahead with the deployment of a 580 kilometer highway peppered with hydrogen fueling stations.  One of the biggest questions surrounding hydrogen-powered vehicles right now is where to find an appropriate hydrogen pump, and looks like Norway has moved to answer that question by opening it up its first hydrogen highway.

This hydrogen highway is part of Norway’s HyNor project and stretches for 580 kilometers from Oslo on the eastern coast to Stavanger on the western North Sea coast. So far, the route consists of 12 hydrogen pumps, which is apparently sufficient to allow the Mazdas to be refueled along the way.

It is worth something and appropriate to mention a recent New York Times article titled “Norway Thrives by Going against the tide“, which articulates how Norway’s investment decisions for its future saved its economy from going bust, while the recession monster is shaking up the financial foundations of many Western economies, including those of US and UK.  The article points out “With a quirky contrariness as deeply etched in the national character as the fjords carved into its rugged landscape, Norway has thrived by going its own way. When others splurged, it saved. When others sought to limit the role of government, Norway strengthened its cradle-to-grave welfare state. And in the midst of the worst global downturn since the Depression, Norway’s economy grew last year by just under 3 percent. The government enjoys a budget surplus of 11 percent and its ledger is entirely free of debt.”

If the above mentioned investment decision is a good indicator to go by, Norways decision to invest in a hydrogen based transportation future seems foretelling and something worth noting, especially for the United States which just dealt a blow to hydrogen research by cutting down the investment.   The HyNor website notes the following: The HyNor Partnership and StatoilHydro are pleased to announce the official opening of the Norwegian hydrogen highway, HyNor, on 11 May 2009 at StatoilHydro’s new hydrogen station at Økern in Oslo. HyNor was opened by Norway’s Minister of Transport and Communications, Liv Signe Navarsete. H.R.H. Crown Prince Haakon of Norway joined the first stage of the EVS Viking Rally, from Oslo to Lier, together with internationally renowned race car driver Henning Solberg. The governing mayor of Oslo, Erling Lae, opened StatoilHydro’s new hydrogen service station at Økern, and Navarsete opened the hydrogen station at StatoilHydro’s service station in Lier.

The first hydrogen station was opened at Forus in Stavanger in 2006, the second in Porsgrunn in 2007, and now the two new stations are open in Oslo and Lier. HyNor has some 50 partners and manages a fleet of more than 50 hydrogen vehicles made by Mazda, Toyota and Think.

“We are very pleased to open up this hydrogen infrastructure for testing and demonstrating hydrogen cars. By doing this, we nurture our ambition to help implement hydrogen as a fuel in the transport sector,” says Anne Marit Hansen, Chairman of the board in HyNor. 

The EVS Viking Rally vehicles are the first to drive the Norwegian hydrogen highway. The rally commences with H.R.H. Crown Prince Haakon racing together with the famous Norwegian race car star Henning Solberg. 14 hydrogen vehicles, two plug in hybrid cars and 14 battery electric vehicles are starting in Oslo and will reach the beginning of the EVS (Electrical Vehicle Symposium) 24 in Stavanger on 13 May. Events will take place along the way in Porsgrunn, Grimstad, Arendal, Kristiansand, Lyngdal and Egersund. Another 10 battery electric vehicles will join the rally in Egersund. 

This is reportedly the first integrated network of hydrogen pumps in the world, and it’s a creation of Norway’s StatoilHydro, the company that installed the underlying structure as well. Future plans call for the highway to extend into the rest of Scandinavia, as shown in the map to the right. Afterward, the alliance intends to extend into Germany. For your information, Mazda has shipped the first Hydrogen RX8 REs to Norway, indicator of a strong response to the government’s interest in Hydrogen vehicles.  

Note:  A related article from NY Times articulates how California’s efforts to build a similar Hydrogen Highway has fallen behind. One of the leading investors in Hydrogen fuel research was the State of California.  Soon after Gov. Arnold Schwarzenegger (R) took office in 2003, he set in motion a campaign promise to build, by 2010, a “hydrogen highway” composed of 150 to 200 fueling stations spaced every 20 miles along California’s major highways.  In spite of the great interest, the hydrogen infrastructure has not expanded much since its inception.   the program has fallen short of expectations. With less than 10 months until the end of the decade, 24 hydrogen fueling stations are operating in California, most of them near Los Angeles.State officials say all this is part of what they now view, in the words of ARB spokesman Dimitri Stanich, as a “retooled” hydrogen highway.

“It’s very much alive,” Stanich said of the program. “This vision is still there. It’s just being groomed.”

Congress Takes a First Step Towards Reshaping Transportation Policy; Senate Bill Steers Away From the Car

May 16, 2009 at 10:04 pm

As stimulus spending on highways and bridges ramps up, Senate Democrats submitted legislation Thursday that suggests the nation’s transportation policy is headed for a major overhaul, with a strong emphasis on reducing automobile use and carbon emissions and boosting public transit, inter-city rail and rail freight service.

 Sen. John D. Rockefeller IV (D-W.Va.), chairman of the Commerce, Science and Transportation Committee, and Sen. Frank Lautenberg (D-N.J.) introduced legislation that they say lays out the guidelines of what they expect the next five-year federal transportation spending plan to accomplish. Their goal is to influence the House Transportation and Infrastructure Committee, which is responsible for drafting the spending plan. The House plan is expected in early June, and the bill is due for reauthorization this fall.  The Rockefeller-Lautenberg marker, which got some early love from the Washington Post, states that the next federal transportation bill should accomplish the following:

  • Reduce national per-capita motor vehicle miles traveled on an annual basis;
  • Cut national motor vehicle-related fatalities in half by 2030;
  • Cut national surface transportation-generated carbon emissions by 40 percent by 2030;
  • Reduce surface transportation delays per capita on an annual basis; 
  • Get 20 percent more critical surface-transportation assets into a state of good repair by 2030;
  • Increase the total usage of public transit, intercity passenger rail and non-motorized transport on an annual basis.

The focus for those trying to ascertain the administration’s transportation agenda has since turned to the five-year bill, which is expected to cost at least $400 billion. One big question is how the government plans to fund transportation spending, with revenue from the gas tax increasingly falling short. The new Senate bill does not address that problem.

Another big question is how much the bill will provide for public transportation. As it now stands, 80 percent of federal transportation money goes to highways. But David Goldberg, an official with the advocacy group Transportation for America, said Congress and the White House are sending signs that the new plan could represent a major break. The White House has already said it hopes to spend $1 billion per year on high-speed rail.

Click here to read the entire article. 

Though Washington, DC is nation’s 4th lastest metropolitan, its transit system “sucks”- Metro rail’s cell phone service plan faces gaps

May 15, 2009 at 2:48 pm

(Source: Washington Examiner)

• Region encompasses Washington, DC; Northern Virginia; and Suburban Maryland — an area 6,000 square miles (15,500 square kilometres)

• The 4th largest population in the United States (6 million people); population expected to grow by 1/2 million by 2010

• Gross regional product (GRP) of $342 billion — 4th largest in the nation

• Led the United States in job growth over past 5 years — 270,000 jobs added from 2000 to 2005

• But still has a Metro system that does not allow for ubiquitous communications.

Metro riders will still hear silence on their phones even when Metro extends cell phone service in its underground rail system later this year.   

The transit agency plans to expand cell phone service to include more carriers in the 20 busiest rail stations by the fall — but it won’t extend into the adjacent subway tunnels yet. And it could remain a patchwork of service for up to three more years.

“We’re going to have a lot of very frustrated customers if they are going to be getting and losing signals going in and out of stations,” warned Peter Benjamin, a Metro board member who represents Maryland.

The problem stems partly from the requirement that forces the agency to add the service. In exchange for $1.5 billion in dedicated federal funding that Congress authorized last year, Metro is required to have cell phone service in the 20 busiest stations by October, then have it in all 47 underground stations by October 2010. Service throughout the entire system wouldn’t need to be finished until October 2012.

Metro’s board of directors agreed earlier in the spring to negotiate a $40 million contract with national carriers Sprint Nextel, AT&T, T-Mobile and Verizon Wireless to fulfill the requirement.

But Metro board members said Thursday they were worried that meeting the minimums of the federal timetable without going further would just anger and confuse riders.

“We don’t want to build in frustration,” said member Gordon Linton.

Note: TransportGooru wonders what would it take for the Metro management to fix this messy communication system.  This nation holds many brilliant minsd and the city iteself plays home to several technology giants (Lockheed,BAE,  etc).  We, as a nation, have launched manned missions to moon and now working on getting to mars for the past few years.  But we still can’t fix the communications system in an underground network of tunnels? 

We know very well that we have the technology, we have the interest and above all we have the “need”.   But still metro can’t find one person/company who can fix this system?  What we lack is the political will and the sincereity to serve the customers for what they pay. If it is not a technical problem and one that solely involves money, pay some Harvard MBA to workout a business model that benefits everyone, not just the customers who own a Verizon or an AT&T phone.  Bring people who can think outside the box and offer solutions that work.  

TransportGooru would like to challenge the Metro Management to get this done in 100 days.   If Guantanamo Prison(not fully done though) can be closed & $9.3 billions dollars can be spent creating thousands of jobs in 100 days of a President who had to contend with much larger problems, why can’t a damned communications systems in a metro rail system be fixed.  Why do we need to wait for 3 more years?  Doesn’t that tell you how inefficient you are, Mr. John Catoe & company.  Fast track the process and get it done, dammit.  Hire more workers to run the cables inside your tunnels & deploy required equipment.   For the $8 customers pay through their nose everyday to ride your system, they deserve better than “We don’t want to build in frustration.”   For one just do that very thing you don’t want to do.  Who knows you may very well do it right!  If your Board members don’t have the courage to act decisively and quickly, fire them all and appoint folks who know a thing or two about running a system and about relating to “customers’ needs”.   Why do you always come up with an excuse for not doing anything on time – be it running a train or building a communication system?  What more do you need, Metro? Customer service has never been an integral part of the DC Metro system.   It seems to remain only as a lip service even in the years to come.