Job alert: General Manager – @altabikeshare system, San Francisco Bay Area, California

January 31, 2013 at 3:03 pm

Job Title:  General Manager
Job Location: San Francisco, with regular travel to the South Bay

Job Summary
Bicycle sharing is a sustainable, healthy, and community-based transport option that enhances urban livability and mobility. Alta Bicycle Share, contractor to the Bay Area Air Quality Management District (BAAQMD) and operator of the Bay Area bike share program (BABS), is seeking a General Manager to oversee staff of over 50 people and all aspects of launch and ongoing operations. Core program functions include: program marketing; bicycle and station assembly and installation, programming and deployment; bicycle and station maintenance, repair and cleaning; bicycle redistribution; shipping/receiving and inventory control; client and customer service; and budget management.

Reporting to the Operations Director, the General Manager is accImage Courtesy: Portland Mercuryountable for overall success of Alta’s Bay Area bike share program as measured by program P & L, performance in core program functions, and client and customer satisfaction. Primary responsibilities include business strategy development and implementation; staff recruitment, training oversight, leadership and coaching; client and customer service; and contract negotiation and compliance. Ideal candidates will be diplomatic delegators with a track record of safety and success managing multifaceted operations with a diverse and committed workforce.

 

Primary Responsibilities
Manage all aspects of Alta Bicycle Share Bay Area pre-launch activities, including but not limited to:

  • Recruitment and selection of key leadership team.
  • Branding and marketing plan development.
  • Identification of key marketing partners and sub-contractors.
  • Property identification and acquisition.
  • Acquisition of vehicles, equipment and tools.
  • Site selection and planning.
  • Contract and client management. Establish strong vendor and client relationships.
  • Receive, inventory, and oversee assembly of all bike share equipment.
  • Establish or improve policies and policy documents as required.

Manage all aspects of Alta Bicycle Share Bay Area program deployment and launch, marketing, customer service, administration and oversee all aspects of ongoing operations, including but not limited to:

  • Hire, train, schedule, and manage a diverse workforce to necessarily and continually accomplish core program functions. Delegate tasks as needed.
  • Working with the management and street team to develop strategies to accomplish operational functions including bike and station deployment, maintenance, repair, and cleaning, and bicycle redistribution.
  • Working with the local client, management and street team to develop strategies for membership and corporate sales, public relations, and customer service leveraging social media.
  • Manage multiple subcontracts.
  • Lead collaboration with multiple clients and multiple sponsors.
  • Continuous operation with adherence to policies, contracts, and budgets.
  • Implement, improve, and share operational best practices.
  • Ensure strict adherence to safety policies and procedures.
  • Forecast revenues and expenses, and manage a budget.
  • Ensure reports, invoices and purchase orders are complete and timely delivered to project officers and managers.
  • Maintain strong client and vendor relations.
  • Ensure overall success and future growth of Alta Bicycle Share the Bay Area.

Core Competencies

  • Communication Skills: Collaborate and communicate effectively; requires listening, strategic context, win-win negotiating, situational leadership; great written, verbal and presentation skills.
  • Leadership Skills: Inspire and motivate employees to successfully achieve operational goals; provide a stable, positive environment that challenges and develops employee potential; remove obstacles that interfere with team goals; earns respect of team and clients alike.
  • Interpersonal Skills: Maintain confidentiality; remain open to others’ ideas; demonstrate willingness to try new things.
  • Resource Management: Find creative ways to accomplish goals in the face of resource constraints; develop and manage realistic operating budgets that accomplish program objectives.
  • Continuous Improvement: Proficient in company best practices in each function; looks for ways to improve efficiency and performance; analyzes data to make fact based decisions; incorporates feedback from various stakeholders to improve processes.
  • Emotional Intelligence: Self-aware, easily establishes trust and integrity with clients and staff.
  • Adaptability: Enthusiastically adapt to changes in the work environment; manage competing demands; maintain team focus and optimism when dealing with frequent change, delays or unexpected events.
  • Dependability: Follow instructions; respond to management direction and client requests; communicate frequently; solicit feedback to improve performance.

Requirements

  • College degree in business administration, engineering, transportation or related field required. Advanced degree a plus.
  • 7+ years of demonstrated success in the areas of general management, sales/marketing, general operations and finance in a fast growth environment. Experience in logistics or transportation industries a plus.
  • Prior P & L responsibility in a multi-site/multi-unit operation.
  • Ability to identify priorities and focus on critical tasks.
  • Must have demonstrated leaderships experience and history of hiring and developing key employees.
  • Experience working with government, businesses, and non-profits.
  • Strong analytical, organizational, communication and problem solving skills.
  • Valid driver’s license.
  • Passion for bikes, efficiency, or sustainability a plus.
  • Sense of humor required.

Note: The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. All personnel may be required to perform duties outside of their normal responsibilities due to the nature of work performed to accomplish Alta Bicycle Share’s Mission. Alta Bicycle Share is proud to be an equal opportunity/ affirmative action employer.
To Apply:
Please submit a cover letter and resume to: resumes+SFGM@altabicycleshare.com
Please, no phone calls

Click here for the original announcement.

Standing Tall…New York’s Iconic Grand Central Terminal Celebrates Century of Service

January 31, 2013 at 1:21 pm

A quick Storify to celebrate a milestone for one of the storied civil engineering marvels in continental United States..

http://storify.com/transportgooru/still-standing-tall-new-york-s-iconic-grand-centra

Surprise! Car Unexpectedly Drives Out of Sea Foam, Nearly Hits Cops

January 28, 2013 at 7:40 pm

Mick Bell on YouTube via Laughing Squid

Police in Sunshine Coast (Australia) got a surprise during the recent storm & flooding of the coastal area. The churning seas whipped out a heavy dose of foam that completely enveloped the road near the coast . As the cops stood watch, out comes a stealthy surprise – a car, completely covered in the foam! Scary to say the least!

Coolest Gas Station, EVER (with Crazy Roof Structure)?

January 28, 2013 at 7:21 pm

Why I love @DDOTDC… and what other transportation agencies/organizations can learn from them

January 25, 2013 at 4:29 pm
English: District of Columbia Department of Tr...

English: District of Columbia Department of Transportation (d-dot) logo (Photo credit: Wikipedia)

I’m a big fan of transportation agencies using social media to reach their customers & stakeholders.  But often you will find many of these agencies send out tweets and Facebook posts that are plain boring and borderline irritating.  Fortunately, some agencies do understand the importance of adding humor and fun to keep their messages appealing yet entertaining without looking too mundane.  Among a handful of agencies that do this so well is @DDOTDC (aka DC Department of Transportation). They always know how to mix up the seriousness of a bland transportation message with a little bit of humor to make it easy for the end-user to consume, esp. at the end of a long day.  The communications team at @DDOTDC has done a commendable job on many occasions and today is not an exception.

Like every time it happens, today DC metropolitan area got into panic-mode when snow flurries started hitting the ground. As folks left offices/workplaces early, the vehicle traffic started building up on the streets. So, to lighten up the mood and poke a bit of fun of the traditional behavior of DC metro residents, the @DDOTDC team pushed out a series of fun tweets titled Top 5 signs it’s snowing in DC”:

And you see my point? How refreshing is it to see a public agency do something like this instead of just sending out plain boring traffic congestion updates during an already crazy time on the streets?  If you happen to serve as a communications in-charge at any transportation agency, you will be thrilled to see such great levels of audience engagement from the community for each one of these messages (i.e., retweets, Favs, etc). So, if you get a chance, say “Thank You” to the @DDOTDC team for their fun yet sincere community service and all the hard work they put in to keeps us safe on the roads.

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When s**t hit the roof .. In East Timor, the Prime Minister Gets On the Street To Direct Traffic and Ease Gridlock

January 7, 2013 at 12:23 pm

(Image Courtesy: European PressPhoto Agency via NBCNews)

Prime minister turns traffic cop after hitting East Timor gridlock Image Courtesy: EPA via NBC News

Prime minister turns traffic cop after hitting East Timor gridlock Image Courtesy: EPA via NBC News

How often you see the leader of a nation get down to the street and direct traffic flow?  The answer is NEVER. But that changed today. The Prime Minister of East Timor, Xanana Gusmao, turned traffic cop on Monday after his car got stuck in a traffic jam outside the presidential office in the capital Dili.

 

Happy New Year! This is what a NYC Subway rider had to deal with day after the New Years

January 1, 2013 at 7:48 pm

Source: Imgur via Reddit

Trying to take the subway the day after New Years.Image Courtesy: Imgur via Reddit

 

“She wears her nursing bra like a bullet-proof vest and swapped her sexy handbag for a snot-stained sack”- British Mom Spits the Rhymes for Fiat 500L

December 18, 2012 at 1:26 pm

Blame it on Toyota for starting the fad of mommys and daddys rapping to sell an automotive (remember, Swagger Wagon?).  Now, Fiat has taken it to the next level and added a bit of British Swag  to make it sexy. Yeah! What is there to not love  a Fiat driving, British mother of rap who brags about wearing her nursing bra like a bullet-proof vest and swapping her sexy handbag for a snot-stained sack. Oh, and she proudly declares that her crew also includes her bitches (two cute little dogs) and her hose (of the garden variety). Refreshing, right? Fiat is awesomely rolling in the deep lately with creative advertising. It all started with its commercial for the 2012 Super Bowl titled Seduction and it has progressively gotten better from there. Can’t wait to see the next evolution of this creative binge.  Check it out!

[yframe url=’http://www.youtube.com/watch?v=eNVde5HPhYo&hd=1′]

(via Mashable)

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Keeping track – A Dutchman’s funny car sticker

December 17, 2012 at 11:55 pm

(Source: Imgur)

Not sure what he is implying with the score keeping (possibly the 8 years he spent as a cyclist and four on a wheel chair or it could very well be the number of bikes and wheel chairs  he took out while driving the car) but he seems to have a good sense of humor..

Image courtesy: Imgur

So, this is how Justin Bieber’s dancers kill time at airports after a flight cancellation

December 14, 2012 at 6:56 pm

Though it looks like a set-up, it doesn’t hurt to have something fun shared on a Friday.  Spotted this video posted by Nicholas deMoura, show how the dancers who perform with teen heartthrob Justin Bieber killing time at the Atlanta airport after their flight got cancelled .. Why don’t these things happen when I’m at an airport? I only get to see those tight lipped TSA staff staring at me all the time..

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