Epitome of Customer Service! Amtrak Employees Undertake Daring Rescue Mission For Lost iPhone

April 9, 2009 at 2:05 pm

(Source:  Infrastructurist)

Image: Nostri-imago@ flickr

So, the absent minded editor of a certain infrastructure news site recently had an adventure in losing things on Amtrak trains. The experience was revealing and – spoiler alert – the much-slagged government owned and operated rail line acquitted themselves beautifully on matters of beyond-the-call-of-duty customer service.

 For simplicity’s sake, let’s just call this editor “I.” Anyway, I was headed from Washington DC to New York on the 11 a.m. Acela. When the train reached Penn Station (on time), I gathered the various bags and coats I’d brought and exited the train. Not among the gathered possession was an iPhone, which was left unattended on the seat. I realized this as I was about to catch the subway home to Brooklyn, by which time the Acela had already scooted off for Boston.At this point the situation looked glum. It remained so through the course of the first conversation I had with an Amtrak employee. The gentleman, white haired and in his 50s, gave the classic bureaucrat’s shrug. “You gotta call lost and found in Boston,” he said. Shrug.

“Are they open today? Will they be open when the train arrives?” I asked. It was Sunday.

“They’re closed today,” he said. Shrug.

I gave him a pleading look. He shrugged again and turned away.

So even if some heroic individual wanted to return the device, it would take a return visit to the train station in Boston to actually be able to turn it in – assuming, say, she didn’t get off the train in Stamford or Providence or…

I went to the Customer Service office. There, a genial woman named Karen became my new best friend. She immediately began coordinating a multi-city search and rescue operation. Before I even finished explaining the situation, she was on the phone with an agent in New Haven to make arrangements for someone to dash onto the train and look for the device during the brief stopover there. She called the lost phone about a dozen times in hopes that someone would answer. At some point, a man did answer. His name was Mark and he was a conductor on the train. He promised that he would get the phone back to New York safely that evening. Karen’s liaison in New Haven organized a complicated hot handoff across the platform between Mark and a conductor southbound train. About four hours after I’d got off the train without, an Amtrak conductor walked up to me in Penn Station with a sealed envelope containing the lost phone. It was carefully bubble-wrapped. 

Click here to read the entire article.  
TransportGooru appreciates the sincere attempts of Karen and her staff at Amtrak to reunite one of our “infrastructurists” with his iPhone . Kudos to Amtrak for a job well done!

Gas stations in the sky continue service for US Air Force amidst replacement fight

April 9, 2009 at 12:10 pm


Photo: VirtualSugar@ flickr

(Source: Washington Post)

 WASHINGTON — Lying on her chest in a small crawl space, Staff Sgt. Dana Fernkas watches the gray Air Force jet emerge from the clouds and ease up just behind the rear window in the belly of her plane.

While most cargo and passenger planes stay thousands of feet apart in the air, the big KC-10 roared up just below where Fernkas lay, close enough that the wings patch on the other pilot’s jumpsuit was clearly visible. All this while both aircraft raced 300 miles per hour over the Atlantic Ocean.

For gas stations in the sky, this is full-service.

Known as a boom operator, Fernkas controls a long pipe that extends off the back of the plane like a tail. Her aircraft, the size of medium passenger jet, is an aerial refueling tanker known as the KC-135, one of about 450 the Air Force operates. Fuel is stored in the plane’s wings and below the cabin floor. Gassing up a fighter could take just a few minutes. Bigger planes may take up to a half hour.

With a joy stick in one hand and a lever in the other, she “flies” the boom, guiding the tip slowly into a gas nozzle on top of the other plane, a KC-10 that also serves as a tanker, although bigger. Once it slides into place, the boom can deliver a portion of the 200,000 pounds of jet fuel the KC-135 can carry.

“The tanker is key to our entire mission,” said Gen. Arthur Lichte, head of the Air Force command that oversees the KC-135. It gasses up other aircraft in flight, allowing everything from fighter jets to lumbering cargo planes to fly farther than they could on one tank of gas.

The Pentagon has been trying for a decade to build new refueling planes to replace the KC-135, some of which date from mid-1950s, like the one Fernkas flew in. But the effort has been stymied by bitter competition among contractors, heavy pressure from Congress and missteps by the Air Force.

Click here to read the entire article (Free Reg. required). 

Wacko economics! New car prices undercut used models in U.K.

April 9, 2009 at 11:43 am

 (Source: Financial Times)

In one of the most striking signs yet of the conflicting pressures buffeting the automotive industry, some new cars are now selling more cheaply than used vehicles.

A shortage of good-quality used cars combined with aggressive discounts offered on many new ones by retailers and manufacturers now mean that some new cars can be had for as much as £1,000 less than used ones in good condition. 

Parker’s, the car-buying price guide, on Wednesday said it had spotted a new Vauxhall Corsa available from one dealer for £5,995 – nearly £500 less than a used model with 5,160 miles on the clock selling for £6,494.

The guide also spotted a Mazda 6, available new for £11,485 from car supermarket Cheap-Cars-Online, being sold used with 2,500 miles on its clock for £1,000 more, at £12,499.

“For the first time, used cars are more expensive than new,” Parker’s said. It noted that the shift was not across the board, but said this was the first time it had seen used cars command a premium over new ones since the guide’s launch in 1972.

In recent months used car prices have been climbing in the UK and many other big markets, including the US, because of a shortage of available stock as new car sales plummet and recession-squeezed consumers shift to second-hand models.

Manufacturers including Vauxhall – owned by struggling General Motors – and Peugeot-Citroën are offering steep incentives on new cars to keep their inventories low as they contend with their slowest sales in decades.

The financial squeeze faced by many dealers and the rise of car supermarkets and brokers have also contributed to the downward pressure on new-car prices.

Click here to read the entire article.

Searching for heavenly pleasures in the sky! Drunken romp gets boyfriend in trouble while flying – Girlfriend finds him sleeping inside another woman’s blanket

April 9, 2009 at 12:23 am

(Source: The Sun, UK via News.com.au)

A DRUNKEN model flew into a rage on a jet after catching her boyfriend romping with a woman next to him, it was claimed yesterday.

Anger ... Sarah began screaming

Blonde Sarah Hannon, 35, is said to have woken from a stupor to find Daniel Melia enjoying a sex act.

Daniel had got friendly with the other woman, pretty toff Clare Irby, after Sarah dozed off on a nine-hour flight to London from the Indian city of BANGALORE.

Magazine covergirl Sarah went mad and had to be calmed down by the crew at 30,000ft. Armed cops boarded Kingfisher Airlines Flight IT001 at Heathrow and arrested the trio.

A police source said Ms Hannon fell asleep after drinking with Mr Melia before and during the flight.

Mr Melia then “got on well” with Ms Irby underneath a blanket but was stopped by hostesses – at which point Sarah awoke and started screaming.

“They certainly put the bang into Bangalore,” the source said.  

Mr Melia, 36, and Ms Irby, 29, were arrested for alleged gross indecency while Sarah was held for being drunk on an aircraft. All three were released on bail.

These days rail looks very attractive to Politicians! Infrastructurist Compares New High Speed Rail Projects Around The World

April 8, 2009 at 11:59 pm

(Source: Infrastructurist)

Image: Infrastructurist

Everywhere you look, from Argentina to Saudi Arabia, there’s a country planning a new high-speed rail line.  Contributor Yonah Freemark offered this incredible, easy to understand graphical depiction on Infrastructurist, which compares seven lines on four continents that are either in the engineering phase or already under construction. They range in size from the diminutive 34-mile project that will connect Jerusalem and Tel Aviv to the gargantuan 818-mile link between Beijing and Shanghai. The variations in construction cost per mile and local meaning of the term “high speed” are almost as great.

Trekking the Silk Road, with a green twist – Two BMW riders plan a carbon-neutral motorcycle adventure

April 8, 2009 at 11:27 pm

(Source: Going Global & BMW Motorrad Blog via AutoblogGreen)

Two enterprising Swiss citizens are riding home along the Silk Route from Beijing to Istanbul, to generate awareness of climate change, promote sustainable motor travel and raise funds to benefit SCCF, a new international foundation focused on finding solutions to combat global warming.

Using BMW F 650 GS bikes, Mark Dembitz and Clarisse Von Wunschheim will journey across eight countries in 80 days, covering almost 17,000 kilometres. Their route will see them leave Beijing on 4 May and journey back to Europe via Kyrgyzstan, Uzbekistan, Turkmenistan, Azerbaijan, Georgia and Armenia, before ending in Istanbul, Turkey on 25 July.

With a career in carbon finance and a keen interest in the environment, Mark is planning to make their ‘Going Global’ journey carbon-neutral, as well as use the opportunity to show others in cities and towns along the route how to help fight climate change.

“We will be keeping an accurate log of daily time and distance travelled as well as fuel usage, and the quantity and quality of petrol,” he said. “Based on this data, we will be able to approximate the quantity of carbon dioxide we emit along the ride. We will then secure credits (one credit is equivalent to one tonne of carbon dioxide) to offset our carbon emissions.

Along the way, the duo will stop at schools and universities to “teach children and students about global warming, motivating them to join us in being aware of their impact on the environment and in making small changes to their lives that will contribute towards a better and cleaner world for everyone.” 

Mark and Clarisse plan to start their journey on May 4th. Click here for their official website, which they’ll update during their travels.

TransportGooru Headline News Aggregator Dispatch – April 8, 2009

April 8, 2009 at 7:33 pm

LA Transportation Blog – Transportation Headlines for April 8, 2009

Streetsblog – Transportation Headlines for April 8, 2009

Transportation for America – Transportation Headlines for April 8, 2009

  • Low bids for construction projects are allowing Maryland to get the bang for its buck through the stimulus. (Washington Post)
  • A new study indicates that transportation spending and investment in green jobs brings a huge economic boost. (Oregonian)
  • Without have access to adequate public transportation, Alzheimer’s patients face a tough road aheadwhen they give up driving. (Associated Press)
  • GM looks to the PUMA vehicle – a self-balancing, two-wheeled scooter – to help solve its business woes. (Wall Street Journal)
  • U.S. PIRG looks at the a few of the potential dangers of privatizing roads.

Note:  TransportGooru thanks all the authors for contributing to this headline news summary. This dispatch is made possible by integrating the headline news feeds from the above mentioned sources.  At times, you may encounter a repeat of the same headline news  since they are captured by various individuals working at different organizations.    Please visit the respective source websites if you have any trouble viewing the articles behind the URLs.  

 

Germany increases subsidy to 5 Billion Euros, tripling incentives for its “Cash for Clunker” (Abwrackprämie) program

April 8, 2009 at 7:20 pm

(Source: Telegraph, UK) Germany is more than tripling the incentives on offer to buyers of new cars as it attempts to boost its auto industry, which employs around 15pc of the nation’s workforce.

The scheme offers German consumers €2,500 for trading in vehicles more than nine years old if they buy a car that is less than one year old.

Chancellor Angela Merkel’s coalition government, which is facing re-election on September 27, agreed proposals that will increase the amount of government funds available for car subsidies to €5bn (£4.5bn) from €1.5bn. 

Ulrich Wilhelm, Mrs Merkel’s spokesman, said the new funding level would cover 2m cars, compared with 600,000 under the previous plan. The scheme has given a vital boost to German car sales, with new registrations in March hitting the highest level since 1992. “This is a massive election gift. Car dealers and buyers will be completely over the moon,” said Ferdinand Dudenhoeffer, director of the Centre for Automotive Research at the University of Duisburg-Essen in an interview with Bloomberg.

Click here to read the entire article.  

TransportGooru has compiled several articles in the past reporting on similar efforts in UK (which is now contemplating introduction of  a similar program after watching the Germans successfully implement the program) & USA.  Here are the links to some of the earlier articles:

Consumer Assistance to Recycle and Save (CARS) Act revives “Cash for Clunkers” scrapping plan in U.S

Germany plans to extend Abwrackprämie aka “Environmental Bonus”

The bickering starts over the implementation of the Cash for Clunkers legislation

Obama Favors “Cash for Clunkers”

Smart police have fast cars – May be in Europe but not in the USofA! European Police get highway patrol cars manufactured by Ferrari, Porsche & Lamborgini cars

April 8, 2009 at 7:06 pm

(Source: Telegraph, UK)

From a Ferrari to a Smart Car, police forces around the world are spoiled for choice for fast cars when it comes to patrolling their patch.

There is fierce competition for the world’s fastest police car with the Italians and Germans vying for the title.

Up until now the police prix d’or has been held by a Lamborghini Gallardo which an Italian police patrol is using on the Salerno-Reggio Calabria highway.

But the Germans have their eye on a car which would leave the Lamborghini trailing in its wake.

It has placed an order for a Brabus CLS V12 S Rocket which has a top speed of 225mph. It will be used on the fastest stretches of the autobahn.

 

In San Diego officers are using a custom made police car with integrated shotgun mounts and a top speed of 155mph.

This article states that some of the British police officers drive the Greenest, if not the meanest, among all forces – the tiny  SmartforTwo cars.

TransportGooru wonders if this San Diego squad car is a silly Dodge Charger.  American police officers should think about doing some police work in Europe!  It will make a great cinema when California Highway Patrol chasing some Hollywood superstar’s Lamborghini Gallardo with his Dodge Charger with integrated shot gun mounts!
On a releated note, few days back a South Carolina Trooper, J.D. McGaha, was cited for speeding in his unmarked patrol car.  Guess what he got for mashing his Dodge Charger – 3 days suspension, possible fine worth $355 & 6 points on his license. Oh, his Dodge Charger was taken back by his Department. Trooper McGaha is definitely not driving a Charger like a Ferrari anymore. Read the TransportGooru article on this incident here.

Arabian Sheiks Raid Queen’s Treasure, Again – After the QE2, the last British Concorde may also be sold to Dubai

April 8, 2009 at 6:38 pm

(Source: Telegraph, UK)

The last Concorde plane kept by British Airways may be sold to Dubai as a tourist attraction, it has been reported.

British Airways concorde takes flight: Last British Concorde may be sold by BA to Dubai

 

Alpha Bravo, the last British Concorde, which was due to be put on display at Heathrow Airport, may be cut into pieces and shipped to the Gulf state, according to The Times.  It could be jointly marketed with the QE2 (Queen Elizabeth, the mighty passenger ship that once ruled the oceans of the world), which was sold to Dubai earlier this year to become a floating hotel.